Operations Associate (m/w/d)

Lime; Wien; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

Lime is seeking an Operations Associate to join the Vienna team. You will oversee warehouse activities, coordinate field teams, and serve as the local eye on customer experience from vehicle intake to end ride.

The role is predominantly onsite in Central Vienna with some remote flexibility. You will hire, train and coach staff, define processes, monitor KPIs, and collaborate with Engineering and Product to support revenue growth while ensuring safety and regulatory compliance.

Qualifications

• 1-3 years of professional work experience, ideally in Operations.
• Experience leading teams preferred.
• Strong knowledge of the Vienna region and ability to anticipate operational needs.
• Grit with entrepreneurial spirit and ability to work in ambiguous environments.
• Fluent English and German language skills.
• Familiarity with Excel and Google Sheets; Tableau and SQL knowledge bonus.

Responsibilities

• Hire, train, and coach Mechanics and Fleet Support for deploying and retrieving vehicles.
• Build a safe, compliant warehouse that supports a fully operational fleet for Vienna.
• Define new processes and best practices to drive warehouse excellence.
• Partner cross-functionally on operations projects to identify regional expansion opportunities.
• Define and monitor KPIs measuring profitability, revenue, and operations performance.
• Provide complaint management and incident investigation support.
• Collaborate with Government Relations on legal, regulatory, and safety issues.
• Maintain strong relationships with customers, regulators, employees and Lime management.
• Work with Engineering and Product teams to drive local revenue growth.

Skills

English

German

Excel

Google Sheets

Tableau

SQL

Tools

Excel

Google Sheets

Tableau

SQL

Job description

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon‑free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

We are looking for a data‑driven, hands‑on, entrepreneurial minded individual to join our Vienna Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Vienna.

This is a warehouse‑based position that requires a predominantly onsite presence with some flexibility for remote working. This role will be located in Central Vienna.

Tasks

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Vienna
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross‑functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Requirements

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the Vienna region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High‑energy and sound decision maker with the ability to make data‑based decisions with a cost focused mindset
• Fluent verbal and written English & German language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please let us know.