Onsite IT Support Engineer – VIP & Boardroom Tech (Lausanne)

EPAM Systems; Lavamünd; Vor Ort; EUR 74.000 - 101.000; Vollzeit

Zusammenfassung

EPAM Systems in Lausanne, Switzerland is seeking an experienced Support Engineer for onsite duties. You will be the physical face of EPAM IT at client offices, bridging remote service desks and on-the-ground technical intervention across a large device estate.

You will diagnose hardware issues, perform device swaps, and coordinate warranty dispatch. Strong Windows and M365 skills, plus English fluency and French basics, are required.

Qualifikationen

• 2–5 years of hands-on deskside or field IT support experience.
• Proficient in Windows 10/11, Intune/Autopilot enrollment and M365 apps.
• Experience with hardware troubleshooting and physical device management.

Aufgaben

• Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices
• Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)
• Execute local network troubleshooting such as port patching, Wi‑Fi issues and AV/VC equipment checks
• Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)
• Deliver executive-level support for local offices, including VIP and boardroom meetings
• Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff
• Coordinate device decommissioning, secure wiping and end-of-life processes
• Maintain local device stock and spares inventory and coordinate replenishment with Workplace team
• Act as first responder for meeting room technology issues and support traders with telephony setups
• Assist users with daily application problems and general troubleshooting

Kenntnisse

Deskside support

Walk-up support

English fluency

French knowledge

Interpersonal communication

Ausbildung

ITIL 4 Foundation

MD-102 Modern Desktop

Tools

Windows 10/11

Intune/Autopilot

Microsoft 365

Networking basics

Lenovo hardware knowledge

Jobbeschreibung

EPAM Systems in Lausanne, Switzerland is seeking an experienced Support Engineer for onsite duties. You will be the physical face of EPAM IT at client offices, bridging remote service desks and on-the-ground technical intervention across a large device estate.

You will diagnose hardware issues, perform device swaps, and coordinate warranty dispatch. Strong Windows and M365 skills, plus English fluency and French basics, are required.