Merchant Onboarding & Compliance Specialist

Wolt - English; Wien; Vor Ort; EUR 31.000 - 42.000; Vollzeit

Zusammenfassung

Wolt in Austria is seeking a Merchant Onboarding Associate to work with Partnership Managers to review and validate merchant documentation, ensuring accuracy, completeness, and compliance with KYC/KYB and internal requirements before merchant activation.

You will onboard restaurants and retailers, update menus on the platform, provide day-to-day support, train partners on using our systems, and help maintain high service standards through regular quality checks and close collaboration with

Aufgaben

• Review and cross-check merchant documentation (KYC/KYB, contracts, entity records) collected by Sales.
• Approve or reject merchant cases in internal systems with clear justification.
• Communicate with merchants and internal stakeholders by phone, text, or other channels to coordinate onboarding.
• Escalate incomplete, unclear, or high-risk cases per internal procedures.
• Onboard venues into Wolt’s platform, including contracts, photography, menu, translation, and app training.
• Build relationships with restaurant/retail partners by training them on using our systems and updates.
• Ensure portfolio quality by conducting frequent checks on service standards and satisfaction.
• Manage equipment inventory.

Jobbeschreibung

Wolt in Austria is seeking a Merchant Onboarding Associate to work with Partnership Managers to review and validate merchant documentation, ensuring accuracy, completeness, and compliance with KYC/KYB and internal requirements before merchant activation.

You will onboard restaurants and retailers, update menus on the platform, provide day-to-day support, train partners on using our systems, and help maintain high service standards through regular quality checks and close collaboration with