Sales-Manager/in

Wolt Austria GmbH; Wien; Vor Ort; EUR 26.000 - 35.000; Vollzeit

Zusammenfassung

Wolt Austria GmbH in Vienna 1030 is seeking a Merchant Onboarding Associate to work with Partnership Managers to review merchant documentation, ensure KYC/KYB compliance, and activate merchants on the platform. You will onboard restaurant and retail partners, update menus, coordinate training, and provide day-to-day support while maintaining high service and sales standards.

The role requires German and English language skills, a detail-oriented mindset, and strong communication.

Qualifikationen

• Proficient in both German and English for communication with partners.
• Strong attention to detail and accuracy in documentation.
• Excellent communication and interpersonal skills to build relationships.

Aufgaben

• Review and validate merchant documentation (KYC/KYB, contracts, entity records).
• Approve or reject merchant cases with clear justification in internal systems.
• Coordinate onboarding with merchants via phone, text, or other channels.
• Escalate incomplete or high-risk cases per procedures.
• Onboard venues, including contracts, photography, menu, translation, and training.
• Build relationships with restaurant/retail partners and provide system training.
• Ensure high service standards through quality and satisfaction checks.
• Manage equipment inventory.

Kenntnisse

German language

English language

Jobbeschreibung

Vienna 1030, fulltime

The Merchant Onboarding Associate works in close cooperation with the Partnership Managers in order to review and validate merchant documentation and business information. Their responsibility is to ensure accuracy, completeness, and compliance with KYC/KYB and internal requirements before merchant activation.

The Merchant Onboarding Associate is also responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

Day-to day

• Review and cross-check merchant documentation (KYC/KYB, contracts, entity records) collected by the Sales team
• Approve or reject merchant cases in internal systems, with clear justification
• Communicate with merchants and internal stakeholders by phone, text, or other channels to coordinate onboarding
• Escalate incomplete, unclear, or high-risk cases per internal procedures
• Onboarding venues into Wolt's Platform. This includes contracts, photography, menu, translation and Wolt app training.
• Building relationships with our restaurant and retail partners by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of restaurants and retail shops reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Managing equipment inventory

Our humble expectations

• Language skills in both German and English
• Logical thinking with an eye for detail and aesthetics
• Excellent communication and interpersonal skills with the ability to build rapport quickly
• Structured and detail-oriented approach with a strong service and sales mindset
• Strong prioritization and multitasking skills to manage competing tasks and deadlines efficiently
• Calm and composed approach to handling high-stress situations
• High level of motivation, drive, and resilience
• Ability to work independently and as part of a team

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

The salary below is the monthly start salary for this position.

€2.738