Key & Strategic Account Manager Grocery & Retail

Just Eat Takeaway.com; Lavamünd; On-site; EUR 90,000 - 117,000; Full time

Benefits offered by this job

GA travel

Laptop provided

Meal benefits

Pension plan

Career development

Team events

Training resources

Job summary

Just Eat Takeaway.com is expanding its grocery and retail delivery network and seeking a proactive Key Account Manager. You will manage a portfolio of strategic grocery and retail partners, onboard new stores, and develop account plans to grow sales and enhance customer experience.

Fluency in German and English is required, with additional language skills welcomed. You will work closely with the Grocery & Retail Team in a dynamic, fast-paced environment and contribute to market expansion and

Qualifications

• Proven track record managing strategic/enterprise accounts in retail or gastronomy or service industries.
• Native German speaker with professional English fluency; Italian/French a plus.

Responsibilities

• Managing and building relationships with a portfolio of key grocery & retail accounts.
• Onboarding and training of new/existing stores including troubleshooting.
• Developing and implementing account plans and expansion potential; marketing activities; improving customer experience.
• Leading or participating in negotiations with key accounts and preparing proposals for contracts.
• Preparing and following up on sales reports and performance metrics.
• Advising key accounts on how to optimally use Just Eat Takeaway.com solutions including discounts and deals.
• Transferring best practices across Grocery & Retail teams to maximise performance.

Skills

German native

English fluent

CRM tools

Negotiation skills

Account management

Data reporting

Tools

Salesforce

Job description

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat is expanding its delivery services, offering customers not only food from their favourite restaurants but also everyday groceries from local supermarkets and convenience stores.

With rapid growth in grocery delivery, this is a key opportunity for Just Eat to disrupt the market and win customers, partners and loyalty to put us ahead of our competitors.

This position is responsible for managing and performing key account management activities for selected Grocery & Retail Key Accounts in order to achieve set commercial targets and contribute to optimal customer satisfaction.

We're looking for someone who can live our behaviours of lead, deliver and care, bring fresh ideas, challenge the status quo, and push for bold, creative solutions to drive the Just Eat vision forward.

These are some of the key components to the position:

• Managing and building relationships with a portfolio of key accounts in grocery & retail segment (e.g. big supermarket chains), to ensure the continuation of business and customer satisfaction
• Onboarding & Trainings of new and existing stores including Troubleshooting
• Developing and implementing account plans for the own key account(s) including expansion potential, Marketing activities and increasing of customer experience.
• Leading or participating in the negotiations with key accounts and preparing proposals for contracts for potential partners.
• Preparing, explaining and following-up on management reports (i.e. on sales performance), in line with requirements
• Advising key accounts on how they can optimally make use of JETs solutions and offerings including Discounts, Deals, Stamp Cards, etc.
• Local and Global Best Practice Transfer and Training allows you to maximize your performance.
• Together with your colleagues in Grocery & Retail Team you are developing this segment in Just Eat Switzerland.

What will you bring to the team?

• Proven track record managing strategic/enterprise accounts in retail or gastronomy or a service oriented industry.
• Native German speaker, Professional fluency in English, other language skills like Italian and French would be highly appreciated.
• Result oriented: Track record of exceeding targets and delivering results
• Client-focused: Prioritizing the needs and advocacy of our partners to ensure satisfaction.
• Agile mindset: Displaying high flexibility while thriving within rapidly evolving business landscapes.
• Entrepreneurial spirit: Self-motivated individual driven by initiative and a proactive mindset.
• Technical skills: Digital/Tech savvy with G-Suite, Salesforce or other CRM Tools, Reporting Tools, AI-Tools (Gemini, Claude, etc.)
• People by from people they trust: this position requires a person with very high communication, social and networking skills and a high level of reliability and responsibility.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Our Compensation Package

• Our compensation package starts at CHF 85'000.-
• Base Salary of 70% + quarterly Incentive modell 30%
• Paid General Abonnement (GA) for SBB and travel expenses
• Professional Equipment - Business laptop and company mobile phone provided
• Career Development Opportunities - Clear paths for professional growth and advancement
• Regular Team Events - Engaging team-building activities and social gatherings
• Generous Pension Plan - Occupational retirement benefits with employer contribution covering 65% of the BVG
• Learning & Development - Access to comprehensive training resources.
• Just Eat Pay Allowance - Meal benefits to enjoy delicious food delivered to your workplace