Copy of Process Manager (Last Mile)

Knuspr; Wien; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Meal allowance

Hybrid work options

Grow with Gurkerl

Bonusly credits

Wellbeing programs

Xtra membership

Referral rewards

Job summary

Gurkerl in Vienna is seeking a Process Manager, Operations to optimize and scale our last-mile fulfillment across multiple European markets. You will analyze workflow data, design detailed process specs for developers, and ensure successful rollouts across sites.

The role blends operations and product-thinking with hands-on field work, using Lean, Six Sigma, and DMAIC to improve efficiency and accuracy. Hybrid work options are available onsite in Austria.

Qualifications

• 2–3 years of experience in operations, process engineering, or JIT logistics in fast-paced environments.
• Hands-on mastery of Lean, Six Sigma, DMAIC, VSM, Ishikawa.
• Strong Excel skills (Pivot tables, complex formulas) to evaluate KPIs.
• Ability to translate operational requirements into clear process documentation for engineers.
• Experience producing SOPs, training materials, and change-management docs.
• English proficiency at least B2 (written and spoken).

Responsibilities

• Identify bottlenecks and root causes across fulfillment center and last-mile operations.
• Develop and document detailed target process designs and translate requirements into technical specs.
• Apply Lean/Six Sigma methodologies to streamline workflows.
• Collaborate with Product Owners, software developers, engineering, and ops teams.
• Define KPIs, build ROI/business cases, and track impact post-rollout.
• Write SOPs and support site teams for smooth rollouts.
• Feed field insights into continuous improvement roadmaps.

Skills

Data-driven

Excel advanced

English B2

Analytical thinking

Problem solving

Tools

SQL

BI tools

Job description

place Vienna calendar_today 24.09.2026 business knuspr

At Rohlik, we own our end-to-end operations — from in-house technology and automated distribution centers to last-mile delivery. Delivering over 20,000 fresh and supermarket products same-day requires an operating model built on precision, cutting-edge automation, and data-driven decision-making.

As a Process Manager, Operations, you will be at the heart of optimizing and scaling this operational model across Central and Eastern Europe. You’ll sit right between business operations and product development, turning operational challenges into structured, high-performing processes and scalable technical solutions.

This is an analytical, highly hands-on role. You won’t just produce theoretical diagrams — you will spend time on the floor, analyze workflow data, design detailed process specifications for software developers, and ensure seamless rollouts across our multi-country fulfillment network.

Why this role is exciting

High-impact transformation: You will directly shape how our last-mile logistics operate as we scale across five European markets.

Tech and automation focus: Work in an environment leveraging advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery.

Bridge operations and tech: Turn real-world fulfillment center friction into actionable engineering specifications and product roadmaps.

Build for scale: Standardize methodologies across multiple sites while ensuring solutions are robust enough for rapid international expansion.

Direct ownership: See the immediate operational impact of your work in metrics like cycle time, cost-per-order, and fulfillment accuracy.

What you’ll do

Process Analysis & Optimization: Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations.

Process Design & Specification: Develop and document detailed target process designs, translating business requirements into technical specs for Product Owners and developers.

Methodological Improvement: Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline operational workflows.

Cross-Functional Collaboration: Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.

Business Case & KPI Tracking: Define process KPIs, build business cases (ROI, budgets, timelines), and track the measurable impact of improvements post-rollout.

Implementation & Readiness: Write SOPs, prepare change management documentation, and support site teams to ensure smooth process rollouts.

Continuous Improvement: Feed field insights into continuous improvement roadmaps and strategic operational initiatives.

What we are looking for

2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).

Strong process toolbox: Hands-on mastery of methodologies and tools like VSM, DMAIC, Ishikawa, and SIPOC.

Data-driven mindset: Strong analytical skills paired with advanced Excel capabilities (pivot tables, complex formulas) to evaluate KPIs and drive decisions.

Tech-translating ability: Proven experience translating operational business requirements into clear process documentation for software engineering teams.

Solid documentation skills: Experience producing clear SOPs, training materials, and change management frameworks.

Language skills: English proficiency at B2 level minimum (written and spoken).

Flexibility to travel: Willingness to travel up to 50% across our operational sites in 5 countries (Czech Republic, Germany, Austria, Hungary, Romania).

Nice-to-haves:

Working knowledge of SQL, BI tools, or statistical analysis software.

Experience working in Agile/Scrum environments with software development teams.

Familiarity with warehouse automation, robotics, or automated logistics systems.

What’s in it for you

Fair & competitive pay - A strong fixed salary with transparent rules. No hidden bonus games, your contribution is valued clearly.

Daily meal support - You’ll receive €4/day in meal support for the company canteen to enjoy a warm lunch and keep your energy high.

Life-friendly flexibility - Hybrid work options (depending on role), trust-based collaboration, and paid vacation days above statutory minimums.

Grow with Gurkerl - We are scaling fast and you can grow with us just as quickly. Learn, own projects, and create real impact.

Recognition & culture - Your efforts matter. Celebrate colleagues and be recognized through Bonusly credits for outstanding teamwork.

Wellbeing & activity - Supportive working environment with opportunities for team events, challenges, and an office culture focused on wellbeing.

Xtra membership - Free Gurkerl Xtra membership and exclusive benefits.

Referral rewards - Help us hire great talent and enjoy rewards aligned with group referral policy.

Team spirit - A friendly, supportive team that acts quickly, helps each other, and celebrates together.