Key Accounts Logistics Care Coordinator (Remote)

Ocean Network Express; Wien; Hybrid; EUR 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Mobile working 2 days per week

Career & development opportunities

Modern workplace

Open communication and collaboration

Zusammenfassung

Ocean Network Express in Vienna (Hietzing) is seeking a Customer Service Associate to provide frontline responses to queries from our Key Accounts clients and ensure prompt service resolutions.

You will liaise with international stakeholders, escalate issues when needed, and promote our e-commerce platform and self-service tools while upholding company rules. This full-time role offers mobile working 2 days per week and strong career development.

Qualifikationen

• Minimum 2 years in shipping or logistics.
• Distinct customer and service focus.
• Clear oral and written communication in English and German.

Aufgaben

• Provide frontline responses to queries from Key Accounts clients.
• Maintain high service-level with prompt resolutions for service issues.
• Be an active communicator with international internal and external stakeholders.
• Escalate enquiries or complaints.
• Collaborate cross-functionally to overcome operational issues.
• Ensure compliance with company rules.
• Promote the e-commerce platform and self-service tools.

Kenntnisse

Shipping / Logistics experience

Customer service focus

Persuasive, target-oriented

MS-Office / Google Workspace

German & English communication

Digital mindset

Tools

Google Office products

Jobbeschreibung

Ocean Network Express in Vienna (Hietzing) is seeking a Customer Service Associate to provide frontline responses to queries from our Key Accounts clients and ensure prompt service resolutions.

You will liaise with international stakeholders, escalate issues when needed, and promote our e-commerce platform and self-service tools while upholding company rules. This full-time role offers mobile working 2 days per week and strong career development.