Autonomous Key Account CS Lead – E‑commerce (Vienna)

chatarmin.com; Wien; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Base pay + uncapped commissions

Uncapped bonus: 0.5%-1.5% on book of业务

Zusammenfassung

Chatarmin is seeking a Customer Success Manager / Key Account to take ownership from day one in Vienna. You will manage 80-120 e-commerce clients, own onboarding, support, and upsell across the full lifecycle, and directly resolve client issues to drive measurable business results.

You thrive under pressure, work autonomously, and communicate clearly in English and German. A startup mindset and readiness to relocate to Vienna are essential.

Qualifikationen

• Fluency in German and English (spoken and written).
• Onsite in Vienna is a must.
• Understanding of how API calls and webhooks work; read JSON and API documentation.
• Experience prompting LLMs effectively.
• Strong communication and organizational skills.
• Ability to work autonomously under pressure.
• Self-motivated, proactive, and tech/startup curious.

Aufgaben

• Manage your own portfolio of 80-120 e-com clients autonomously.
• Own onboarding, support, upsell - the full lifecycle.
• Directly solve client issues without waiting for others to jump in.
• Act as a strategic partner to help clients maximize value from Chatarmin.
• Engage in operations and feedback loops to improve the product.
• Drive upsells and cross-sells; collaborate with product and solutions engineering.

Kenntnisse

German & English

Onsite in Vienna

API & Webhooks

JSON reading

LLM prompts

High stress tolerance

Strong communication

Self-managed

Customer engagement

Startup mindset

Jobbeschreibung

Chatarmin is seeking a Customer Success Manager / Key Account to take ownership from day one in Vienna. You will manage 80-120 e-commerce clients, own onboarding, support, and upsell across the full lifecycle, and directly resolve client issues to drive measurable business results.

You thrive under pressure, work autonomously, and communicate clearly in English and German. A startup mindset and readiness to relocate to Vienna are essential.