Customer Care Coordinator (Import/Export) m/f/d

Ocean Network Express; Wien; Hybrid; EUR 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Mobile working 2 days per week

Career & development opportunities

Modern workplace

Open communication and collaboration

Zusammenfassung

Ocean Network Express in Vienna (Hietzing) is seeking a Customer Service Associate to provide frontline responses to queries from our Key Accounts clients and ensure prompt service resolutions.

You will liaise with international stakeholders, escalate issues when needed, and promote our e-commerce platform and self-service tools while upholding company rules. This full-time role offers mobile working 2 days per week and strong career development.

Qualifikationen

• Minimum 2 years in shipping or logistics.
• Distinct customer and service focus.
• Clear oral and written communication in English and German.

Aufgaben

• Provide frontline responses to queries from Key Accounts clients.
• Maintain high service-level with prompt resolutions for service issues.
• Be an active communicator with international internal and external stakeholders.
• Escalate enquiries or complaints.
• Collaborate cross-functionally to overcome operational issues.
• Ensure compliance with company rules.
• Promote the e-commerce platform and self-service tools.

Kenntnisse

Shipping / Logistics experience

Customer service focus

Persuasive, target-oriented

MS-Office / Google Workspace

German & English communication

Digital mindset

Tools

Google Office products

Jobbeschreibung

Job Purpose & Primary Job Responsibilities

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.

• Smooth customer and service oriented performance for designated clients
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e-commerce platform and self-service tools as applicable

Required Skills And Competencies

• A minimum of 2 years of experience in shipping or logistics is required
• Distinct customer and service focus
• Persuasive, target and result oriented
• Advanced MS-Office / Google Workspace skills and a strong administrative focus
• Knowledge of Google Office products desirable
• Clear oral and written communication skills in English and German
• Strong digital orientation and growth mindset

What We Offer

• Full-time employment
• Mobile working possibilities (2 day per week)
• Open communication and innovative collaboration
• Career & development opportunities
• Modern workplace
• The Office is located in Vienna (Hietzing)

Remuneration is based on the collective agreement for employees in forwarding and logistics in Austria, as amended, with overpayment based on professional experience and qualifications. The minimum salary for this position is currently EUR 2.738,10 gross per month for full-time employment.