Remote Key-Account Customer Care Specialist

FedEx Group; Wien; Vor Ort; EUR 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Free parking

Meal allowance

Work from home option

Tuition Assistance Program

Employee Assistance Program

Zusammenfassung

FedEx Express Austria GmbH is seeking a Dedicated Customer Care Representative for a full-time, fixed-term 1-year contract in Vienna. You’ll serve major customers, coordinate cross-border solutions, and ensure professional handling of inquiries in German and English.

You will collaborate with teams across departments and countries, contributing to outstanding customer experience and service quality while growing with an international logistics leader.

Qualifikationen

• Completed commercial/business education or equivalent.
• Experience in customer service, ideally in key account support.
• Excellent communication skills in German and English.
• Ability to adapt quickly in a dynamic business environment.

Aufgaben

• Support and advise key customers as a reliable contact for inquiries.
• Own customer requests and guide them to solution-oriented resolutions.
• Assist with shipment processing and tracking while monitoring issues.
• Collaborate with colleagues from multiple departments across functions.
• Coordinate across borders within the international network.
• Contribute to high customer satisfaction and long-term relationships.
• Support development of relationships and service quality via reporting.
• Suggest improvements based on experience and feedback.

Kenntnisse

Excellent communication

German and English fluency

MS Office proficiency

Team-oriented mindset

Problem-solving ability

Ausbildung

Commercial/business education or equivalent

Tools

MS Office

Jobbeschreibung

FedEx Express Austria GmbH is seeking a Dedicated Customer Care Representative for a full-time, fixed-term 1-year contract in Vienna. You’ll serve major customers, coordinate cross-border solutions, and ensure professional handling of inquiries in German and English.

You will collaborate with teams across departments and countries, contributing to outstanding customer experience and service quality while growing with an international logistics leader.