Key Account Customer Care Specialist — Remote

FedEx; Wien; Vor Ort; EUR 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Work from home

Employee Assistance Program

Reduced-rate shipping

Meal allowance

Free parking

Tuition Assistance Program

Online language courses

Comprehensive onboarding

Career opportunities

Zusammenfassung

FedEx Express Austria GmbH in Vienna Airport-Schwechat is seeking a Dedicated Customer Care Representative. This full-time role handles key customer inquiries, coordinates cross-functional actions, and ensures reliable service quality across borders.

You will join an international team, communicating in German and English, and contribute to outstanding customer experiences while leveraging MS Office and adaptable IT tools.

Qualifikationen

• Fluent in German and English for international service.
• Experience in customer service, ideally key account or major client support.
• Completed commercial/business education or equivalent.
• Able to adapt to changing requirements in a dynamic business environment.
• Team-oriented, flexible and solution-focused mindset.

Aufgaben

• Support and advise our key customers, acting as a reliable contact.
• Own customer requests and drive resolutions to problems.
• Assist customers with shipment processing and tracking.
• Collaborate with colleagues across departments to implement best solutions.
• Work across borders within the international network and connect stakeholders.
• Maintain high customer satisfaction and foster long-term relationships.
• Support development of relationships and service quality via reporting.
• Identify improvement opportunities and share ideas.

Kenntnisse

German

English

Customer service

Communication

Ausbildung

Commercial/business education

Tools

MS Office

Jobbeschreibung

FedEx Express Austria GmbH in Vienna Airport-Schwechat is seeking a Dedicated Customer Care Representative. This full-time role handles key customer inquiries, coordinates cross-functional actions, and ensures reliable service quality across borders.

You will join an international team, communicating in German and English, and contribute to outstanding customer experiences while leveraging MS Office and adaptable IT tools.