Junior Order Management Specialist (m/w/d)

Oehweb; Altmahd; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Oehweb seeks a Junior Order Management Specialist to bridge Sales and Central Logistics in Vomp. You will handle order administration, ensure smooth handovers and maintain accurate order data.

The role involves global order processing, document preparation, and collaboration with Accounts, Logistics, and Customer Support to optimize workflows and resolve issues promptly.

Qualifikationen

• 2–5 years of import/export experience; purchasing management is a plus.
• Fluent English required; German helpful.

Aufgaben

• Process opportunities, sales orders, credits and returns globally in CPQ.
• Ensure order accuracy for customer satisfaction and team efficiency.
• Coordinate with Sales, Logistics and Support to resolve issues and streamline workflows.
• Prepare shipping documents and support price verifications when needed.
• Respond to customer inquiries and route to Finance for credit options.

Kenntnisse

Interpersonal skills

Prioritization

Attention to detail

Team player

Customer service

Learning ability

Tools

ERP system

Microsoft Dynamics 365 Business Central

Jobbeschreibung

We are looking for a Junior Order Management Specialist to support our Team in Vomp.

Description

The Order Management Specialist will act as a bridge between the regional Sales team and the Central Logistics team to support Global sales operations. The role is responsible for implementing and managing order administration functions to ensure a smooth order handover and logistics workflow.

Tasks and Duties

• Processing Opportunities, Sales Orders, Deal Registration, Incentives, returns (Trade-in RMA), and credits globally in CPQ
• Ensure order accuracy for both customer satisfaction and team effectiveness
• Follow all privacy procedures to protect client information
• Support fulfillment by working with team members and departments to resolve order issues and ensure timely processing
• Work with Account Managers regarding orders, projects, policy changes, promotions, and customer complaints
• Ensure compliance with company policies when working with Partners and Direct Customers
• Collaborate with Operations and Customer Support to assist Partners and Customers
• Suggest changes to sales and processing workflows based on observations
• Respond to incoming emails and phone calls
• Ensure Sales team adherence to processes, identify areas for improvement, and promote efficiency
• Support requests for price verifications, purchase orders, changes, or cancellations from Partners and Customers
• Respond promptly to customer inquiries and provide courteous service, including questions regarding products, pricing, delivery times, warranties, and general support
• Redirect Partners and Customers to Finance for credit or financing arrangements
• Proactively coordinate equipment delivery with Logistics, Sales, and Assembly teams
• Prepare or update shipping documentation as needed

Requirements

• 2-5 years of experience in import/export processes; experience in purchasing management is an advantage.
• Experience with an ERP system or Business Central.
• Fluent English is a must, and German should also be at a decent level.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and work effectively under pressure.
• Highly organized, detail-oriented, and accurate.
• Strong team player.
• Ability to learn and understand complex concepts and processes quickly.
• Strong sense of responsibility and customer service orientation.