IT Support Technician (m/w/d)

Assa Abloy Ab; Salzburg; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Meal allowance

Job bike leasing

Transport subsidy

Extra vacation days

EV charging stations

Global collaboration

Career growth

Job summary

SKIDATA is seeking an IT Support Technician to deliver first-line and endpoint support across Austria, with hybrid work from Salzburg and remote collaboration across the EMEA region. You will handle onboarding/offboarding, manage tickets in ServiceNow, and work with vendors to resolve complex issues.

The role requires 3+ years in IT support, proficiency in Microsoft 365, and fluency in German and English. Travel up to 5% may be needed.

Qualifications

• Completed technical education in IT or equivalent professional IT experience.
• Experience in IT support with 3+ years preferred.
• Strong knowledge of Microsoft 365 and ticketing systems.

Responsibilities

• Ticket management and resolution via ServiceNow within SLAs.
• Provide 1st-line IT support for apps, endpoints, and networks.
• Onboarding/offboarding: AD/Entra ID accounts and devices.
• Collaborate with 2nd-line support and external vendors.
• Support business-critical applications and endpoints.
• Communicate with internal and external stakeholders.
• Contribute to knowledge base and global IT initiatives.
• Assist continuous improvement of support processes.

Skills

Microsoft 365

ServiceNow

Active Directory

Entra ID

Windows & macOS

Intune / Autopilot

TeamViewer

German & English

Networking basics

Education

Technical IT education

Tools

Intune

Autopilot

TeamViewer

Job description

# IT Support Technician (m/w/d)In this role, you'll be at the heart of delivering top-tier application and endpoint support, working hand-in-hand with second-line support engineers to resolve challenges efficiently. Playing a crucial part in ensuring smooth IT operations both at our headquarters in Salzburg and remotely across the EMEA region, you will collaborate with dynamic internal teams and external partners to drive seamless communication and deliver solutions with precision and speed, making a real impact on the success of our IT ecosystem.# What You'll Do* Ticket Management: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.* First-Line Support: Provide initial troubleshooting, identify issues, and resolve IT problems for applications, endpoints, and network-related concerns.* Onboarding & Offboarding: Set up and deactivate user accounts, access rights, and devices for new and departing employees - from account creation in Active Directory/Entra ID to device issuance and return.* Collaboration: Work closely with second-line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution.* Application and Endpoint Support: Offer support for business-critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices.* Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.* Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.* Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.At SKIDATA, we're all about pushing the boundaries of innovation. You'll be an integral part of the team, contributing to cutting-edge access solutions that impact millions of users worldwide.# What You Bring* Completed technical education (e.g., apprenticeship, technical college/HTL, vocational school) in IT - alternatively, comparable professional experience in IT support* At least 3 years of experience in IT support or a related field* Proficiency in Microsoft 365 and experience with ServiceNow or similar ticketing systems* Hands-on experience in user and access management with Active Directory and Microsoft Entra ID (Azure AD), e.g., account creation/deactivation, permission assignment, and password resets* Basic understanding of networking (DHCP, TCP/IP, VPN), hardware, and endpoint management on Windows and macOS* Experience with Windows Autopilot and Mobile Device Management (Intune) for automated provisioning and management of devices and smartphones* Confident use of remote support tools (e.g., TeamViewer) for remote maintenance and user support* Familiarity with Microsoft Teams for communication and collaboration* Basic understanding of AI chatbots and automation solutions in IT support* Strong problem-solving abilities with a systematic approach to troubleshooting IT issues* Good communication and collaboration skills to work effectively with internal and external teams* Ability to manage and prioritize multiple tasks in a fast-paced environment* An affinity for business processes, and experience working with business applications and support tools* Proactive, with a hands-on attitude toward problem-solving* Customer-oriented and solution-focused, always aiming for efficient service* Fluent in both German and English, written and spoken (German is a mandatory requirement)* Up to 5% travel# What You Can Expect* Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.* Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.* Job Bike Leasing Program: Participate in our bike leasing program to promote a healthier and more active lifestyle.* Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.* Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.* Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.* Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.* Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2.535,00 gross per month on a full-time basis. Your actual salary will be adjusted in line with the market based on your qualifications and experience.**Ready to make an impact? Apply today and be a part of SKIDATA's innovative journey!**