IT Support & Staging Engineer (m|f|d), Full-Time

SIMStation; Wien; Hybrid; EUR 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Public transport ticket

Lunch menus

Lease a bike

Babbel access

Zusammenfassung

SIMStation in Vienna seeks a Support Specialist to ensure our medical training simulation systems run reliably worldwide. You will serve as a technical contact, set up and support systems remotely and on-site, and take ownership of challenging issues.

You will handle 2nd level support with a focus on German and English communication, manage tickets, and help document problems clearly while contributing ideas to improve products and processes.

Qualifikationen

• Education in IT field (HTL or higher).
• Strong knowledge of network administration (DNS/DHCP).
• At least 3 years of IT experience; AV systems experience preferred.
• Proficient with Windows 10/11; Windows Server experience ideal.
• Service- and customer-oriented with good overview in complex situations.
• Excellent German and English communication; teamwork mindset.

Aufgaben

• Solve technical challenges remotely and on-site across global customers.
• Provide 2nd level support - competent, friendly, and solution-oriented.
• Manage tickets, maintain oversight, and ensure proper follow-up.
• Set up and test our systems at the Vienna office; occasional on-site support internationally.
• Document technical issues clearly and comprehensively.
• Contribute ideas to continuously improve products and processes.

Kenntnisse

IT support

German language

English language

Problem solving

Teamwork

Ausbildung

IT education (HTL or higher)

Tools

DNS

DHCP

Windows 10/11

Windows Server

Jobbeschreibung

Do you want to make a difference with your job? Then you’ve come to the right place! Emergency services and medical professionals train with our audiovisual systems, equipped with functional software and high-end hardware, to be prepared for emergencies. Our customers include universities, hospitals, and medical training centers. With our work, we contribute to saving lives.

As part of our Support & Staging team, you will help ensure that our innovative simulation solutions for medical training run reliably around the world. You will serve as a technical point of contact, setting up and supporting systems remotely and on-site. In this role, you take ownership, solve challenges independently, and actively contribute to improving our products. Join a dedicated team driven by a passion for better education and patient care.

This Is Your New Mission

You solve technical challenges independently through remote access to systems around the globe.

Support Specialist

You support customers in 2nd level support - competent, friendly, and solution-oriented.

Stay on Top of Things

You manage tickets, maintain oversight, and ensure every issue is properly tracked and followed up on.

Hands-On Operator

You set up and test our systems at our Vienna office and occasionally support customers on-site internationally.

Document Clearly

You document technical issues in a clear and understandable way.

Bring in Your Ideas

You actively contribute your ideas and help us continuously improve our products and processes.

And This Is What You Bring

You have completed an education in the IT field (e.g. HTL or higher education).

You have strong knowledge of network administration, terms like DNS and DHCP are very familiar to you.

You have at least 3 years of experience in IT and ideally also experience working with AV systems.

You are confident working with Windows 10/11 and ideally have experience with Windows Server environments.

You work in a service- and customer-oriented manner and maintain an overview even in complex situations.

You enjoy solving technical challenges and finding smart solutions to problems.

You communicate very well in both German and English, additional languages are a plus.

You value teamwork, actively contribute your ideas, and enjoy collaborating closely with our colleagues in Dallas (USA).

This Is What You Can Expect From Us

Depending on qualifications and experience, with a clear willingness to overpay accordingly

Public Transport Ticket

With an annual subscription to the Wiener Linien, you enjoy continuous mobility.

Lunch Menus

Dario and Federica treat us three times a week to Italian delicacies.

Plenty of Variety

We thrive in an exciting international atmosphere where new experiences await at every turn.

Great Place to Work

We know that a good working atmosphere is the basis of our shared success. And we live that every day.

Team Activities

Join our community and experience a variety of activities - from yoga and health initiatives to fun team events!

Lease a Bike

With SIMStation and LeaseMyBike, you can lease your own bicycle easily - and save on taxes through gross salary conversion.

Refresh your language skills with free access to Babbel.

And This Is How It Starts

• Position type: Full-time (40 hrs); flexiblel working hours
• For 40 hours, there is a gross annual salary of at least € 40,000 - depending on experience and skills, we can offer a higher salary
• There is also the possibility to work remotely for up to 20% of your working time.
• With us, there are no waiting times: you can get started right away.