IT Support – Helpdesk / 1st Level Support (f/m/x)

Anton Paar; Graz; Vor Ort; EUR 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Individual training and onboarding

Work Outside Office

Professional and personal development

Zusammenfassung

Anton Paar is seeking a motivated 1st Level Support specialist to join our global IT Helpdesk in Austria. You will be the first point of contact for employees worldwide, handling incidents, documenting requests, and routing more complex topics to appropriate IT teams.

The role emphasizes resolving common 1st-level issues related to hardware, software, and access rights, providing remote, phone, and on-site support, and contributing to onboarding activities.

Qualifikationen

• Completed IT education (apprenticeship, technical college/HTL, or equivalent) or comparable professional experience.
• Initial experience in IT support or a helpdesk environment is an advantage.
• Good knowledge of Windows and Microsoft environments; experience with Active Directory is a plus.
• Excellent German and good English language skills.

Aufgaben

• Serve as the first point of contact for IT requests from employees worldwide, including processing and documenting incidents and service requests within the ticketing system.
• Independently resolve common 1st-level support issues related to workplace environments, hardware, software, user accounts, and access rights, and escalate more complex cases to 2nd and 3rd Level Support.
• Provide user support via remote assistance, phone, and on-site at the local office.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and standard software applications.
• Perform standardized tasks in Active Directory and manage permissions in accordance with global IT policies.
• Prepare and provide IT equipment for onboarding and offboarding activities, and maintain IT asset documentation and the internal knowledge base.

Kenntnisse

IT helpdesk experience

German language proficiency

English language proficiency

Customer service mindset

Structured problem solving

Ausbildung

IT education or apprenticeship or HTL

Tools

Active Directory

Remote assistance tools

Jobbeschreibung

Company Description

Anton Paar develops, manufactures, and distributes highly precise laboratory and process measurement instruments as well as customized automation and robotics solutions. To strengthen our global IT Helpdesk team, we are looking for a motivated 1st Level Support specialist. As the first point of contact for our employees worldwide, you will handle IT requests, resolve a wide range of issues directly, and ensure that more complex topics are efficiently routed to the appropriate IT teams.

Job Description

• Serve as the first point of contact for IT requests from employees worldwide, including processing and documenting incidents and service requests within the ticketing system
• Independently resolve common 1st-level support issues related to workplace environments, hardware, software, user accounts, and access rights, and escape more complex cases to 2nd and 3rd Level Support
• Provide user support via remote assistance, phone, and on-site at the local office
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and standard software applications
• Perform standardized tasks in Active Directory and manage permissions in accordance with global IT policies
• Prepare and provide IT equipment for onboarding and offboarding activities, and maintain IT asset documentation and the internal knowledge base

Qualifications

• Completed IT education (apprenticeship, technical college/HTL, or equivalent qualification) or comparable professional experience
• Initial experience in IT support or a helpdesk environment is an advantage
• Good knowledge of Windows and Microsoft environments; experience with Active Directory is a plus
• Excellent German and good English language skills
• Strong customer service mindset and enjoyment of working directly with end users
• Structured, solution-oriented, and self-motivated way of working

Additional Information

• A reliable and long-term workplace in our expanding and international high-tech company
• An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
• Individual training and onboarding
• Work Outside Office (occasion-related possibility to work outside the office)
• Professional and personal development

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.000 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.

#GreatPeople|GreatInstruments #since1922 #AntonPaar