IT Support Engineer — Hosting Customer Champion

ANEXIA Inc.; Wien; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Good transport connections

Flexible working hours

Further training

Mentoring program

Free parking

Mobile phone

Notebook

Snacks and drinks

Company cars

Employee events

Fun corner

Job summary

Anexia Inc. in Vienna, Austria, is seeking a dedicated customer support specialist for netcup brand services. You will be the first point of contact for IT questions and help with product consulting, handling inquiries via phone and ticket system.

After training, you will develop a deep understanding of netcup offerings, work independently, and contribute to a collaborative team with strong service orientation.

Qualifications

• Completed training (apprenticeship, technical college, HTL, ...) or corresponding professional experience in support.
• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH.
• Experience in web hosting, domains and virtual servers is an advantage.

Responsibilities

• After an intensive training phase, you will gain a deep understanding of the services and products of our netcup brand.
• You are the first point of contact for IT questions and problems of our customers.
• You are responsible for netcup customer support and product consulting (no sales!).
• Your area of responsibility includes accepting and processing all inquiries in the netcup support, both by phone and in writing via ticket system.

Skills

Customer service orientation

Communication skills

German language proficiency

English language proficiency

Independent work

Team spirit

Willingness to training

Education

Apprenticeship/HTL in IT

Tools

FTP

IMAP

POP3

SMTP

SSH

Job description

Anexia Inc. in Vienna, Austria, is seeking a dedicated customer support specialist for netcup brand services. You will be the first point of contact for IT questions and help with product consulting, handling inquiries via phone and ticket system.

After training, you will develop a deep understanding of netcup offerings, work independently, and contribute to a collaborative team with strong service orientation.