IT Onsite Support Specialist (f/m/d)

Freudenberg Group; Traboch; On-site; EUR 36,000 - 43,000; Full time

Job summary

Freudenberg Group in Austria is seeking an IT Support professional to handle internal incidents and service requests, ensuring prompt resolution and high service quality.

You will troubleshoot technical issues, master IT service management tools, and empower end-users to use IT services effectively across a global collaboration network involving more than 15 countries.

Qualifications

• Bachelor’s Degree in relevant field; advanced degree preferred or compensating years of experience
• Professional-Level English language skills preferred
• Strong communication and collaboration skills

Responsibilities

• Provide IT-related incident and service request support to internal customers
• Troubleshoot technical issues to minimize downtime
• Learn and use IT service management tools for incident tracking and knowledge sharing
• Train end-users to use IT services effectively
• Identify recurring issues and drive improvements
• Participate in local and global projects with teams across 15+ countries
• Engage in citizen development initiatives using low-code/no-code tools

Education

Bachelor’s Degree in Relevant Field

Advanced degree preferred

Tools

IT Service Management Tools

Low-code/No-code Platforms

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers

• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services

• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing

• End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience

• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery

• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries

• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The minimum salary for this position will be EUR 3.572 monthly as of the Compensation for this position will be determined by the candidate’s qualifications, experience, education, and overall alignment with the role’s responsibilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

DMH Dichtungs- und Maschinenhandel GmbH