IoT Field Applications Engineer — On‑Site Support & Home Office

Vusion

Fernitz-Mellach

On-site

EUR 40,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Home office

Public transport subsidies

Meal subsidies

Canteen on site

Multicultural environment

Job summary

VusionGroup, a leading retail tech company, seeks an experienced Field Application Engineer for IoT solutions in Austria. You will support deployment, performance assessment, and adoption of products across IoT devices, wireless networks, cloud services, and software applications.

You will act as the technical interface between customers and product teams within the IoT System Engineering group. Your role includes transitioning prototypes to production, assisting with deployments, and guiding

Qualifications

3+ years as an Application Engineer or similar customer-facing role (IoT/ SaaS preferred).
Solid ability to explain complex concepts to technical and non-technical audiences.
Good knowledge of IoT technologies and networking (Wi‑Fi, BLE, Zigbee, LoRa).
Experience with log analysis tools and basic coding/scripting.

Responsibilities

Assist in transitioning prototypes to production and provide feedback to R&D.
Support deployment and installation of new products with project managers.
Act as primary technical contact during deployment and early adoption phases.
Provide technical guidance and best practices to help customers maximize value.
Troubleshoot issues, perform root cause analysis, collaborate with dev teams on resolutions.
Conduct on-site visits for installation support and QA.
Identify risks and implement corrective actions.
Monitor customer solutions for quality and reliability.
Develop and improve on-site troubleshooting processes and docs.
Create and maintain troubleshooting guides and deployment procedures.