Field Application Engineer (m/w/d)

Vusion; Graz; Hybrid; EUR 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Laptop for work and personal use

Public transport subsidy

Home office

On-site canteen/meal subsidies

Multicultural team

Zusammenfassung

VusionGroup is seeking a Field Application Engineer for IoT solutions to support deployment and adoption of products through on-site visits and technical assessments.

You will bridge customers and product development, guiding deployments from prototype to production and ensuring performance and quality across IoT devices, networks, cloud services, and software.

Qualifikationen

• 3+ years in a technical customer-facing role (IoT, SaaS, or consumer electronics).
• Ability to explain complex concepts to technical and non-technical audiences.
• Strong knowledge of IoT technologies and wireless protocols (Wi‑Fi, BLE, Zigbee, LoRa).
• Experience with software troubleshooting, scripting, log analysis tools and Linux.

Aufgaben

• Assist in transitioning prototypes into production and provide feedback to R&D teams.
• Support deployment and installation of new products with customer project managers.
• Act as the primary technical contact during deployment and early adoption phases.
• Provide technical guidance to help customers maximize solution value.
• Troubleshoot issues, perform root-cause analysis and coordinate with development teams.
• Conduct on-site visits for installation support and QA.
• Identify risks and implement corrective actions.
• Monitor customer solutions and ensure reliability.
• Develop on-site troubleshooting processes and knowledge base articles.
• Document and escalate issues as required.

Kenntnisse

Project management

Analytical thinking

Data analysis

German language

English language

Travel readiness

Independent working

Ausbildung

University or HTL in CS/IT/Software Eng or STEM

Tools

Azure Kusto

Sumo Logic

Splunk

Linux

Jobbeschreibung

VusionGroup enables retailers to transform their physical stores into high-performance digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology.

We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail.

VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products like Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of companies to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance.

We develop technologies that have a positive impact on society by enabling sustainable and human-centered commerce.

Job Description

As a Field Application Engineer for IoT solutions, you will support the deployment and adoption of new products and customer-specific solutions, while ensuring the performance and quality of existing installations through on-site customer visits and technical assessments. Leveraging your end-to-end expertise across IoT devices, wireless networks, cloud services, and software applications, you will act as a key technical interface between customers and product development as part of the IoT System Engineering Team.

Main roles:

• Assist in transitioning product prototypes into production and provide feedback to R&D teams.
• Support the deployment and installation of new products and solutions, working closely with customer project managers.
• Act as the primary technical contact for customers and internal teams during deployment and early adoption phases.
• Provide technical guidance and best practices to help customers maximize the value of the solution.
• Troubleshoot technical issues, perform root cause analysis, and collaborate with development teams on resolutions.
• Conduct on-site visits for installation support, troubleshooting, and quality assurance.
• Identify risks and implement appropriate corrective actions.
• Monitor customer solutions and ensure product quality and reliability.
• Develop and improve on-site troubleshooting processes and best practices.
• Document, track and elevate issues when required.
• Create and maintain troubleshooting guides, deployment procedures, and knowledge base articles.

Qualifications

Education

• University or Higher Technical College in Computer Science, Information Technology, Software Engineering or other STEM or equivalent experience

Experience

• Minimum 3 years of experience as an Application Engineer or in a similar technical customer-facing role, such as Technical Support Engineer, Sales Engineer, Product Manager, or Technical Account Manager, preferably within IoT, consumer electronics, or SaaS environments.
• Solid technical understanding and the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Good knowledge of IoT technologies and networking, including wireless communication protocols such as Wi-Fi, Bluetooth Low Energy (BLE), Zigbee, and LoRa.
• Experience with software troubleshooting, basic coding or scripting, log analysis tools (e.g., Azure Kusto Query Language, Sumo Logic, Splunk), and Linux environments.

Skills/Abilities:

• Ability to manage projects, coordinate multiple tasks, and deliver results within agreed timelines.
• Strong analytical and critical-thinking skills, with the flexibility to adapt to evolving technologies and business needs.
• Strong data analysis skills, including the ability to process, interpret, and derive insights from complex datasets.
• Fluent German and good knowledge of English
• Willingness to travel ( up to 40%)
• Independent and solution-oriented working style

Additional Information

We are innovative. We help individuals thrive.

VusionGroup is present in 19 countries worldwide. When you join us, you’ll become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.

The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. And so will you.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you through whatever life brings, including:

• Laptop (also for personal use)
• Excellent public transport connections with financial support
• Home office
• Beautiful Mur River within walking distance
• Canteen with varied meals and meal subsidies
• Multicultural environment – work with colleagues from all over the world

For the advertised position, the collective agreement (KV) minimum base salary is € 3,954,00 gross per month, with a willingness to pay above the KV depending on actual qualifications (for full-time employment).