Field Application Engineer (m/w/d)

Vusion; Steiermark; On-site; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Home office

Öffentlicher Nahverkehr Zuschuss

Kantine mit Zuschüssen

Medien- und Sprachkultur-im Umfeld

Job summary

VusionGroup sucht einen Field Application Engineer im IoT-Bereich, der Kundenlösungen vor Ort unterstützt und die Leistung bestehender Installationen sicherstellt. Sie arbeiten als technischer Schnittstellen-Experte zwischen Kunden und Produktentwicklung.

Sie bringen mindestens 3 Jahre Erfahrung im anvollkundennahen Umfeld mit IoT, Netzwerken und Troubleshooting mit und arbeiten eng mit R&D, Deployment-Teams zusammen. Deutsch fließend, Englisch gut; Reisebereitschaft bis 40% wird erwartet.

Qualifications

• Universität oder HTL in Informatik, IT, Softwaretechnik oder vergleichbare STEM-Qualifikation.
• Mindestens 3 Jahre Erfahrung als Application Engineer oder in vergleichbarer technischer, kundennahe Rolle (IoT, Consumer Electronics, SaaS).
• Fundierte Kenntnisse in IoT-Technologien und Netzwerken (Wi‑Fi, BLE, Zigbee, LoRa).
• Erfahrung mit Software-Fehlerbehebung, Basis-Coding oder Scripting, Log-Analyse-Tools (Azure Kusto, Sumo Logic, Splunk) und Linux.
• Gute Englisch- und Deutschkenntnisse; Reisebereitschaft bis 40%.

Responsibilities

• Unterstützung der Einführung von IoT-Lösungen und Prototypen in die Produktion; Feedback an R&D-Teams geben.
• Unterstützung bei Installation neuer Produkte und Lösungen; enge Zusammenarbeit mit Projektmanagern der Kunden.
• Technischer Ansprechpartner für Kunden und interne Teams während Deployment und Early Adoption.
• Technische Anleitung und Best Practices zur Steigerung des Kundennutzens.
• Fehlerbehebung, Root-Cause-Analysen, Zusammenarbeit mit Entwicklungsteams.
• Vor-Ort-Installation, Troubleshooting, Qualitätssicherung; Dokumentation von Lösungen.
• Risikobewertung und Umsetzung von Korrekturmaßnahmen.
• Überwachung der Kundensysteme und Sicherstellung von Qualität und Zuverlässigkeit.

Skills

IoT-Kenntnisse

Networking (Wi‑Fi, BLE, Zigbee, LoRa)

Technische Kommunikation

Projektkoordination

Deutsch fließend

Education

Informatik-Abschluss/HTL

Tools

Azure Kusto

Sumo Logic

Splunk

Linux

Python-Scripting

Job description

VusionGroup enables retailers to transform their physical stores into high-performance digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology.

We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail.

VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products like Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of companies to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance.

We develop technologies that have a positive impact on society by enabling sustainable and human-centered commerce.

Job Description

As a Field Application Engineer for IoT solutions, you will support the deployment and adoption of new products and customer-specific solutions, while ensuring the performance and quality of existing installations through on-site customer visits and technical assessments. Leveraging your end-to-end expertise across IoT devices, wireless networks, cloud services, and software applications, you will act as a key technical interface between customers and product development as part of the IoT System Engineering Team.

Main roles:

• Assist in transitioning product prototypes into production and provide feedback to R&D teams.
• Support the deployment and installation of new products and solutions, working closely with customer project managers.
• Act as the primary technical contact for customers and internal teams during deployment and early adoption phases.
• Provide technical guidance and best practices to help customers maximize the value of the solution.
• Troubleshoot technical issues, perform root cause analysis, and collaborate with development teams on resolutions.
• Conduct on-site visits for installation support, troubleshooting, and quality assurance.
• Identify risks and implement appropriate corrective actions.
• Monitor customer solutions and ensure product quality and reliability.
• Develop and improve on-site troubleshooting processes and best practices.
• Document, track and elevate issues when required.
• Create and maintain troubleshooting guides, deployment procedures, and knowledge base articles.

Qualifications

Education

• University or Higher Technical College in Computer Science, Information Technology, Software Engineering or other STEM or equivalent experience

Experience

• Minimum 3 years of experience as an Application Engineer or in a similar technical customer-facing role, such as Technical Support Engineer, Sales Engineer, Product Manager, or Technical Account Manager, preferably within IoT, consumer electronics, or SaaS environments.
• Solid technical understanding and the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Good knowledge of IoT technologies and networking, including wireless communication protocols such as Wi-Fi, Bluetooth Low Energy (BLE), Zigbee, and LoRa.
• Experience with software troubleshooting, basic coding or scripting, log analysis tools (e.g., Azure Kusto Query Language, Sumo Logic, Splunk), and Linux environments.

Skills/Abilities:

• Ability to manage projects, coordinate multiple tasks, and deliver results within agreed timelines.
• Strong analytical and critical-thinking skills, with the flexibility to adapt to evolving technologies and business needs.
• Strong data analysis skills, including the ability to process, interpret, and derive insights from complex datasets.
• Fluent German and good knowledge of English
• Willingness to travel ( up to 40%)
• Independent and solution-oriented working style

Additional Information

We are innovative. We help individuals thrive.

VusionGroup is present in 19 countries worldwide. When you join us, you’ll become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.

The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. And so will you.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you through whatever life brings, including:

• Excellent public transport connections with financial support
• Home office
• Beautiful Mur River within walking distance
• Canteen with varied meals and meal subsidies
• Multicultural environment – work with colleagues from all over the world

For the advertised position, the collective agreement (KV) minimum base salary is € 3,954,00 gross per month, with a willingness to pay above the KV depending on actual qualifications (for full-time employment).