Hybrid Customer Service Specialist

AUT-MiniMed Te Austria GmbH; Wien; Hybrid; EUR 27.000 - 33.000; Vollzeit

Zusammenfassung

MiniMed is hiring a Customer Service Agent to manage inbound calls, emails, and orders from private customers. You will support order creation, inquiries, returns, approvals, credit notes, and delivery status, while coordinating with internal teams to ensure timely processing and invoicing for health insurance.

The role emphasizes a service-oriented mindset, strong German and English skills, and independent, collaborative work within a dynamic Customer Care team.

Qualifikationen

• Completed vocational training with commercial experience.
• Very good German and good English (spoken and written).
• Good command of MS Office and SAP products.
• Strong customer and service orientation.
• Strong communication and social skills and teamwork mindset.
• Independent and goal-oriented work style with organizational skills.
• Experience in Customer Service / Care, healthcare welcome.

Aufgaben

• Handle incoming calls, emails, and orders from private customers.
• Support customers with orders, returns, approvals, credit notes, and delivery status.
• Provide high-quality telephone support with a service mindset and solution orientation.
• Collaborate with internal teams to ensure timely processing and invoicing in health insurance.
• Maintain accurate documentation of customer interactions to improve service quality.

Kenntnisse

customer service

German language

English language

MS Office

SAP

Ausbildung

Commercial training

Tools

MS Office

SAP

Jobbeschreibung

MiniMed is hiring a Customer Service Agent to manage inbound calls, emails, and orders from private customers. You will support order creation, inquiries, returns, approvals, credit notes, and delivery status, while coordinating with internal teams to ensure timely processing and invoicing for health insurance.

The role emphasizes a service-oriented mindset, strong German and English skills, and independent, collaborative work within a dynamic Customer Care team.