German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Cross Border Talents; Wien; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Performance Bonuses

Transportation Provided

Relocation Support

Career Growth

Hybrid Work Model

Zusammenfassung

A customer support solutions provider is seeking a German Customer Support Specialist to handle inquiries via email and live chat in Malta. The ideal candidate is fluent in German, has a passion for customer service, and is eager to grow professionally. This position offers competitive salary, performance bonuses, and a hybrid work model for a balanced work-life experience.

Qualifikationen

• 0-1 year experience in customer support.
• EU citizenship or Maltese Residency Card required.

Aufgaben

• Respond to customer queries via email with clear and prompt communication.
• Moderate user-generated content to ensure compliance with company policies.
• Identify and address potential scams or fraudulent activities to maintain platform security.
• Accurately document customer interactions and resolutions.

Kenntnisse

Fluent in German (C2 level)

Leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Jobbeschreibung

German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Job Openings German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

About the job German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.

Key Responsibilities:

• Respond to customer queries via email with clear and prompt communication
• Moderate user-generated content to ensure compliance company policies
• Identify and address potential scams or fraudulent activities to maintain platform security
• Accurately document customer interactions and resolutions
• Collaborate with teammates to enhance processes and improve customer experiences
• Provide precise information using the best tools and resources available
• Meet personal and team performance targets
• Work with internal and client teams to ensure seamless support delivery
• Attend training sessions to stay updated on moderation guidelines
• Support multiple workflows, clients, and markets as needed

Requirements:

• Fluent in German (C2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary:We recognize your skills and dedication
• Performance Bonuses:Earn rewards for your achievements
• Transportation Provided:Company transport from designated pick-up points
• Relocation Support:Assistance for a smooth transition
• Career Growth:Opportunities for advancement and professional development
• Hybrid Work Model:Flexible work options for a better work-life balance

If you're excited to embark on a rewarding customer support journey, apply now, and we'll be in touch soon!