Hotel SaaS Account Manager – Vienna (Hybrid)

Valsoft

Il y a 6 jours

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Seekda in Vienna is seeking an Account Manager to own a portfolio of hotels and oversee relationships from onboarding to renewal.

You will conduct regular account reviews, drive direct bookings, optimize revenue, and collaborate with Support and Product to influence the roadmap.

The role requires German and English fluency, SaaS experience, and strong negotiation and CRM skills in a hybrid Vienna office.

At least 3 years in account management, customer success or B2B sales, ideally in software (SaaS).
A track record of retaining and growing customers, including turning around at-risk accounts.
Commercial sense: you spot an upsell or a renewal risk without being prompted, and you are comfortable negotiating.
The ability to understand how a hotel makes money and to talk credibly about revenue, costs and ROI.
Clear, confident communication on the phone, in person and in writing.
Fluent German and English.
Organised and self-directed, able to manage many accounts and priorities at once.
Experience with a CRM (HubSpot or similar).

Be the main commercial contact for a portfolio of hotels and hotel groups.
Run regular account reviews (QBRs) with owners and general managers, focused on results: direct bookings, revenue and cost savings.
Monitor account health (usage, bookings, support tickets, sentiment) and act early when a customer is at risk.
Own renewals and contract changes, and negotiate pricing within agreed guidelines.
Identify and close upsell and cross-sell opportunities across our product range, including our new AI products.
Build relationships beyond a single contact, from front office to owner and group level.
Work with Support, Onboarding and Product to resolve issues and bring the customer's voice into the roadmap.
Keep accounts, activities and pipeline accurate in HubSpot, and forecast renewals and expansion reliably.