Hotel General Manager - Boutique Property

Placements24; Lorenziberg; On-site; EUR 64,000 - 107,000; Full time

Benefits offered by this job

Competitive executive package

Health insurance

Retirement fund

Performance-based bonuses

Job summary

Placements24 is seeking a seasoned General Manager for a luxury boutique hotel in Queenstown, Eastern Cape. You will oversee all operations, drive profitability, and shape the guest experience through strong leadership and strategic planning.

The role requires 8+ years in hotel management, including 5+ years as GM, with a proven track record in revenue growth and cost control. Flexibility to work evenings, weekends and holidays is essential.

Qualifications

• 8+ years of progressive hotel management experience, including GM-level leadership.
• Proven track record in P&L management, revenue generation, and cost control.
• Strong leadership, communication, and interpersonal skills.
• Deep knowledge of hotel operations, sales, marketing and finance.
• Experience with luxury or boutique hotels preferred.
• Degree in Hospitality Management or Business Administration required.
• Ability to lead diverse teams and adapt to a dynamic market.
• Familiarity with Queenstown, Eastern Cape tourism is advantageous.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Develop and implement strategic plans to drive revenue and profitability.
• Manage budgeting, financial performance, and capital expenditures.
• Ensure exceptional guest service standards and satisfaction.
• Lead, motivate, and develop hotel management and staff teams.
• Enforce brand standards, policies, and operational procedures.
• Drive marketing and sales efforts to maximize occupancy and revenue.
• Ensure health, safety and regulatory compliance.

Skills

Leadership

P&L management

Strategic planning

Communication

Team development

Education

Hospitality Management degree

Job description

About the Role

Our client, a luxurious boutique hotel nestled in the scenic town of Queenstown, Eastern Cape, is actively seeking a seasoned and visionary General Manager. This executive role is responsible for overseeing all facets of hotel operations, ensuring profitability, maintaining high service standards, and driving strategic growth. The ideal candidate will possess strong leadership qualities, a deep understanding of the hospitality industry, and a proven track record of successful hotel management. You will be instrumental in shaping the guest experience, managing financial performance, leading a diverse team, and upholding the hotel's reputation for excellence. This is a significant opportunity for a results-oriented leader to make a substantial impact on a cherished property in Queenstown.

Key Responsibilities

• Assume full responsibility for the day-to-day operations of the hotel.
• Develop and implement strategic business plans to achieve revenue and profitability targets.
• Oversee all departments, including front office, housekeeping, food and beverage, sales, and maintenance.
• Manage the hotel's budget, financial performance, and capital expenditures.
• Ensure exceptional standards of guest service and satisfaction are maintained.
• Lead, motivate, and develop the hotel's management and staff teams.
• Implement and enforce hotel policies, procedures, and brand standards.
• Oversee marketing and sales efforts to maximize occupancy and revenue.
• Ensure compliance with all health, safety, and legal regulations.
• Cultivate strong relationships with guests, local community, and business partners.

Requirements

• Minimum of 8 years of progressive experience in hotel management, with at least 5 years in a General Manager role.
• Demonstrated success in P&L management, revenue generation, and cost control.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, sales, marketing, and finance.
• Experience with luxury or boutique hotel segments is highly preferred.
• A degree in Hospitality Management or Business Administration is required.
• Proven ability to lead and inspire diverse teams.
• Excellent problem-solving and decision-making capabilities.
• Familiarity with the Queenstown, Eastern Cape region and its tourism market is advantageous.
• Flexibility to work varied hours, including evenings, weekends, and holidays.

Benefits

• Our client offers a highly competitive executive salary package, comprehensive health insurance, a retirement fund, and performance-based bonuses.
• Opportunities for professional development and networking within the hospitality industry are provided.
• This role is based in Queenstown, Eastern Cape, ZA, offering a stimulating career opportunity in a unique location.