Queenstown Guest Experience Manager

Placements24; Lorenziberg; Presencial; EUR 22.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Discounted hotel rates

Paid time off

Descripción de la vacante

Placements24 seeks an experienced Guest Relations Manager for a well-regarded hotel in Queenstown, Eastern Cape. The role focuses on delivering exceptional guest experiences from arrival to departure and overseeing front desk, concierge, and VIP services.

The successful candidate will have proven hospitality leadership, strong communication, and proficiency with PMS. Based on-site, you will train staff, handle inquiries, and drive guest loyalty through personalized service.

Formación

• Proven experience in a Guest Relations Manager or Front Office role.
• Excellent communication and interpersonal abilities.
• Strong leadership and team management.
• Familiarity with hotel management software (PMS).
• Ability to remain calm under pressure and resolve issues.

Responsabilidades

• Oversee all guest services including check-in/out and concierge.
• Manage VIP arrivals and personalized guest arrangements.
• Respond promptly to guest inquiries and resolve complaints.
• Maintain guest records to personalise future stays.
• Coordinate with hotel departments to ensure seamless service.
• Train front desk and guest services staff.
• Monitor and improve overall guest satisfaction scores.
• Gather and report guest feedback to management.

Conocimientos

Exceptional communication

Interpersonal skills

Leadership

Problem-solving

PMS proficiency

Educación

Diploma or degree in Hospitality Management

Herramientas

PMS

Descripción del empleo

Placements24 seeks an experienced Guest Relations Manager for a well-regarded hotel in Queenstown, Eastern Cape. The role focuses on delivering exceptional guest experiences from arrival to departure and overseeing front desk, concierge, and VIP services.

The successful candidate will have proven hospitality leadership, strong communication, and proficiency with PMS. Based on-site, you will train staff, handle inquiries, and drive guest loyalty through personalized service.