Hospitality Operations Manager - Safari Lodge

Placements24; Lorenziberg; Presencial; EUR 48.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation provided at the lodge

Full board and lodging

Professional development opportunities

Contribution towards medical aid

Descripción de la vacante

Placements24 is seeking an experienced Hospitality Operations Manager for an exclusive safari lodge near Queenstown, Eastern Cape. You will oversee guest services, accommodation, dining, game drives and activities, delivering luxury experiences in a remote, demanding environment.

The role emphasizes leading a diverse team, managing budgets, maintaining high service standards, safety and sustainability, and partnering with guides to create memorable wildlife experiences.

Formación

• 5+ years in hospitality management, lodge or resort preferred.
• Experience managing diverse operational departments.
• Strong knowledge of F&B, housekeeping and front office.
• Excellent leadership, communication and interpersonal skills.
• Ability to manage budgets and control costs; flexible hours.

Responsabilidades

• Oversee day-to-day lodge operations ensuring guest service excellence.
• Manage accommodation, F&B, housekeeping and guest activities.
• Lead, train and mentor lodge staff to deliver world-class hospitality.
• Ensure adherence to health, safety and environmental standards.
• Manage budgets, control costs and maximize revenue opportunities.
• Coordinate with safari guide team for exceptional game drives.
• Handle guest inquiries, feedback and resolve issues promptly.
• Maintain lodge infrastructure and coordinate with maintenance.
• Implement and refine procedures to enhance efficiency and satisfaction.

Conocimientos

Hospitality management

Operations leadership

Budgeting

F&B operations

Housekeeping

Front office

Staff training

Safety compliance

Guest services

Herramientas

Hospitality software

Descripción del empleo

About the Role

Our client, an exclusive and renowned safari lodge located near Queenstown, Eastern Cape, is seeking an experienced and dynamic Hospitality Operations Manager. This role is essential for ensuring the seamless delivery of exceptional guest experiences across all facets of the lodge, including accommodation, dining, game drives, and guest activities. The ideal candidate will have a passion for wildlife tourism, strong operational management skills, and a proven ability to lead and motivate a diverse team in a remote and often demanding environment. You will be responsible for maintaining high standards of service, managing budgets, optimizing operational efficiency, and ensuring the safety and satisfaction of guests. This position offers a unique opportunity to live and work in a breathtaking natural setting, contributing to the lodge's reputation for luxury and adventure in the Eastern Cape.

Key Responsibilities

• Oversee the day-to-day operations of the safari lodge, ensuring excellence in guest service.
• Manage accommodation, food and beverage, housekeeping, and guest activities departments.
• Lead, train, and mentor lodge staff to deliver world-class hospitality.
• Ensure adherence to health, safety, and environmental standards.
• Manage operational budgets, control costs, and maximize revenue opportunities.
• Coordinate with the safari guide team to ensure exceptional game drive experiences.
• Handle guest inquiries, feedback, and resolve any issues promptly and professionally.
• Maintain lodge infrastructure and coordinate with maintenance teams.
• Implement and refine operational procedures to enhance efficiency and guest satisfaction.

Requirements

• Minimum of 5 years of experience in hospitality management, preferably in a lodge or resort environment.
• Experience managing diverse operational departments.
• Strong understanding of F&B, housekeeping, and front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and control operational costs effectively.
• Experience working in remote or unique locations is highly desirable.
• Passion for wildlife and eco-tourism.
• Proficiency in hospitality management software.
• Flexibility to work irregular hours, including weekends and public holidays.

Benefits

• Competitive salary and benefits package.
• Accommodation provided at the lodge.
• Full board and lodging.
• Unique opportunity to work in a stunning safari environment.
• Professional development opportunities within the luxury tourism sector.
• Contribution towards medical aid.