Guest Services Specialist - Front Desk (Full or Part-Time)

Best Western Hotels Deutschland GmbH; Österreich; Remote; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Employee rate benefits

Training opportunities

Discounts at partner brands

Zusammenfassung

Best Western Parkhotel Hagenberg in Austria is seeking a Front Office Employee (m/f/d) for full-time or part-time work, starting immediately.

You will welcome guests, manage check-in and check-out, handle reservations by phone and email, coordinate with departments, maintain guest data, and support events, while enjoying employee rates and access to training through the Best Western Academy.

Qualifikationen

• Fluent German and English with good communication skills.
• Completed training in hotel/hospitality or equivalent.
• Experience in a similar role is a plus.
• Willing to work shifts including weekends.
• Strong customer service orientation.
• Neat appearance and friendly demeanor.
• Good computer skills, especially hotel reservation systems.

Aufgaben

• Welcoming and assisting guests during their stay.
• Guest check-in and check-out, including billing.
• Processing reservations and inquiries by phone and email.
• Coordination with other departments to ensure optimal service.
• Maintaining guest data and managing the reservation systems.
• Support in organizing events and conferences.
• Handling guest complaints and concerns with professionalism and empathy.

Kenntnisse

German and English communication

Customer service orientation

Teamwork

Flexible shifts

Computer skills

Ausbildung

Hotel/hospitality training

Tools

Hotel reservation systems

Jobbeschreibung

Best Western Parkhotel Hagenberg in Austria is seeking a Front Office Employee (m/f/d) for full-time or part-time work, starting immediately.

You will welcome guests, manage check-in and check-out, handle reservations by phone and email, coordinate with departments, maintain guest data, and support events, while enjoying employee rates and access to training through the Best Western Academy.