Ground Experience Product Manager – Data-Driven & Remote

Austrian Airlines AG; Schwechat; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Work-related public transport

Diversity programs

Part-time models

Flight benefits

Employee events

Cafeteria

Subsidized parking or public transport

Special deals with selected partners

Company health management

Remote working

Job summary

Austrian Airlines AG in Schwechat is seeking a Ground Experience Manager to lead the development of customer-facing enhancements at the Vienna hub. You will turn bold ideas into practical experiences that delight passengers from arrival to departure.

You will analyze data across touchpoints, collaborate with Ground Operation teams, and drive cross-functional initiatives to strengthen Austrian representation in the Lufthansa Group while exploring revenue opportunities.

Qualifications

• Degree in business or hospitality and experience in customer-focused roles.
• Experience analyzing complex data points and customer touchpoints is a plus.
• Strong customer-obsession mindset with high creativity and innovation.
• Ability to develop service concepts in a cross-functional airline environment.
• Excellent English and German communication, with open stakeholder engagement.

Responsibilities

• Set the vision for ground experience at the Vienna hub.
• Analyze data from ground touchpoints to improve offerings.
• Develop and evaluate innovative experiences using quantitative and qualitative data.
• Enhance ground processes on customer experience priorities.
• Manage end-to-end lifecycle of CX initiatives from business case to implementation.
• Collaborate with Ground Operation and other teams to strengthen Austrian representation.
• Drive cross-functional cooperation to shape Lufthansa Group's ground strategy.
• Identify and develop revenue and external funding opportunities.

Skills

Customer focus

Data analysis

Cross-functional collaboration

English proficiency

German proficiency

Structured work style

Education

Bachelor's degree in business or hospitality

Job description

Austrian Airlines AG in Schwechat is seeking a Ground Experience Manager to lead the development of customer-facing enhancements at the Vienna hub. You will turn bold ideas into practical experiences that delight passengers from arrival to departure.

You will analyze data across touchpoints, collaborate with Ground Operation teams, and drive cross-functional initiatives to strengthen Austrian representation in the Lufthansa Group while exploring revenue opportunities.