Aviation IT Service Delivery Lead — Remote & Flexible Hours

Adb Safegate; Graz; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Food subsidy

Public transport subsidy

Free parking

Gym access

Team events

Job summary

ADB SAFEGATE in Graz, Austria, seeks a Service Delivery Manager to ensure safety-critical software/services meet contractual outcomes, oversee governance, incident coordination, change control, and continual improvement.

You will own end-to-end service delivery, define SLAs/OLAs/UCs, manage performance reports, coordinate incidents, drive problem and change enablement, and oversee service financials in a complex aviation environment.

Qualifications

• Degree in IT, Engineering, or Business.
• 5+ years in IT Service Management or service delivery.
• Experience in safety-critical environments preferred.
• ITIL 4 certification (Foundation minimum).

Responsibilities

• Own end-to-end service delivery for safety-critical software/services.
• Define SLAs/OLAs/UCs and reporting cadence.
• Lead governance with customers and internal teams.
• Coordinate Incident & Major Incident Management to restore service quickly.
• Drive Problem Management and Change Enablement to improve stability.

Job description

ADB SAFEGATE in Graz, Austria, seeks a Service Delivery Manager to ensure safety-critical software/services meet contractual outcomes, oversee governance, incident coordination, change control, and continual improvement.

You will own end-to-end service delivery, define SLAs/OLAs/UCs, manage performance reports, coordinate incidents, drive problem and change enablement, and oversee service financials in a complex aviation environment.