Account Manager Component Services (100%, All Genders)

Austrian Airlines AG; Wien; Hybrid; EUR 40.000 - 49.000; Vollzeit

Benefits dieser Stelle

Cafeteria

Special deals with selected partners

Employee events

Part-time models

Diversity programs

Subsidized parking or public transport

Company health management

Flight benefits

Remote working (e.g. from home)

Work-related public transport

Zusammenfassung

Austrian Airlines AG is seeking a Customer Service Administrator in Vienna Airport to join our Component Shops team. You will handle customer inquiries via email, phone, or chat and create cost estimates in AMOS, while maintaining data and supporting customers with service advice.

You will collaborate with technicians and store staff, participate in weekly meetings, and apply your German and English language skills along with Excel expertise to improve processes and deliver exceptional service.

Qualifikationen

• Completed a business or technical education with experience handling customer inquiries via email, phone, or chat.
• Knowledge of AMOS, TEAMS, and Excel.
• Service-oriented with strong communication skills.
• Structured, solution-oriented and independent work style.
• Fluency in German and English, both spoken and written.
• Unrestricted access to the Austrian job market.

Aufgaben

• Work with partners to develop solutions for customer inquiries received via email, phone, or chat.
• Analyze inquiries and create cost estimates in AMOS.
• Support customers by providing service advice and explaining features and offers.
• Analyze problems, find solutions, or escalate them.
• Maintain customer data and document processes in AMOS.
• Responsible for administrative tasks and optimizing processes.
• Work closely with technicians and store staff and participate in weekly meetings.
• Actively contribute your English, German, and IT skills.

Kenntnisse

German language

English language

Customer service

Excel

AMOS

TEAMS

Ausbildung

Business or technical education

Tools

AMOS

TEAMS

EXCEL

Jobbeschreibung

• Location: Vienna Airport
• Employment level: Direct entry
• Function: Administration
• Working time: Full time
• Salary: Minimum salary starting from €44,588.74 gross per year for full-time
• Application deadline: 10-31-2026
• Limited: 31.12.2029

Join our Component Shops team - let's create journeys together.

Tasks

• You'll work with partners to develop solutions for customer inquiries received via email, phone, or chat.
• You'll analyze inquiries and create cost estimates in AMOS.
• You'll support customers by providing service advice and explaining features and
  offers.
• You'll analyze problems, find solutions, or escalate them.
• You'll maintain customer data and document processes in AMOS.
• You are responsible for administrative tasks and optimizing processes.
• You'll work closely with technicians and store staff and participate in
  weekly meetings.
• You'll actively contribute your English, German, and IT skills

Behind the scenes

Ready to take off with us?

At Austrian Airlines, what counts are your skills, your motivation, and what makes you who you are as a person. Your background, gender, or age don't matter: Together, we bring people and cultures together and give our work real meaning.

Austrian Onboarding Journey

At Austrian Airlines, you're not just greeted - you're welcomed. Our Austrian Onboarding Journey makes your start a special experience that brings people together.

Requirements

• You have completed a business or technical education and have experience handling customer inquiries via email, phone, or chat.
• You have knowledge of AMOS, TEAMS, and EXCEL.
• You are service-oriented and have strong communication skills.
• You work in a structured, solution-oriented, and independent manner.
• You are fluent in spoken and written German and English.
• You have unrestricted access to the Austrian job market.

Benefits

• Cafeteria
• Special deals with selected partners
• Employee events
• Part-time models
• Diversity programs
• Subsidized parking or public transport
• Company health management
• Flight benefits
• Remote working (e.g. from home)
• Work-related public transport

Contact

Verena Reeh

Talent Acquisition

Austrian Airlines AG

https://www.linkedin.com/company/austrian-airlines/

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people - our employees just like our guests - first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Lets #CreateJourneysTogether