Global Customer Support Manager — Remote-Ready Leader

Vusion; Graz; Vor Ort; EUR 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Laptop

Public transport subsidy

Home office

Meal subsidy

Canteen/Meals

Multicultural environment

Zusammenfassung

VusionGroup is seeking an IT Support Specialist in Graz to collaborate with customers and partners, resolving issues and guiding installation of the VusionGroup solution. The role emphasizes independent ticket handling, multi-environment troubleshooting, and a customer-focused, collaborative approach.

Ideal candidates have an HTL/FH/university degree, experience with remote tools, LAN/WLAN, cloud environments, and Linux/Windows systems, plus strong German (C1) and English skills.

Qualifikationen

• HTL diploma or higher in IT or related field.
• Experience with remote support is a plus.
• Knowledge of LAN/WLAN and cloud environments.
• Experience with Linux and Windows ecosystems.
• Customer-focused and proactive.

Aufgaben

• Collaborate with customers and partners to identify and resolve issues.
• Independently handle support tickets and coordinate fixes with 3rd level support.
• Respond to inquiries by phone, email, and ticketing tool.
• Assist with installation and configuration of the VusionGroup solution.
• Troubleshoot system, network, and software issues.
• Prepare reports and document processes.

Kenntnisse

German C1

English proficiency

Customer-oriented

Team player

Willingness to travel

Ausbildung

HTL diploma / FH / university degree

Tools

Remote support tools

LAN/WLAN

Cloud environments

Linux

Windows

Jobbeschreibung

VusionGroup is seeking an IT Support Specialist in Graz to collaborate with customers and partners, resolving issues and guiding installation of the VusionGroup solution. The role emphasizes independent ticket handling, multi-environment troubleshooting, and a customer-focused, collaborative approach.

Ideal candidates have an HTL/FH/university degree, experience with remote tools, LAN/WLAN, cloud environments, and Linux/Windows systems, plus strong German (C1) and English skills.