Global Customer Quality Engineer - 8D Lead & On-Site Support

At S; Leoben; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Onboarding program

Canteen

Parking & charging

Health benefits

Job summary

AT&S in Leoben, Austria, seeks a Customer Quality Engineer to bridge customers and the plant on quality topics. You will drive 8D processes, coordinate corrective actions, and ensure clear communication to boost satisfaction and continuous improvement.

You collaborate with global sites, monitor quality actions, support audits, and train teams on customer-specific standards. Fluent English and German, SAP and MS Office proficiency, and willingness to travel internationally up to 20% are required.

Qualifications

• Completed technical education with proven experience in quality engineering or a comparable role.
• Strong knowledge of PCB manufacturing, quality management, and statistical methods.
• Proven experience in customer complaint management and structured problem-solving (e.g. 8D).
• Excellent communication skills with fluency in English and German (written and spoken).
• Confident in working with SAP and MS Office tools.
• Strong analytical thinking and ability to prioritize and execute tasks effectively.
• Customer-oriented mindset with the ability to represent company interests professionally.
• Willingness to travel internationally (up to 20%).

Responsibilities

• Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions.
• Act as the single point of contact for customers regarding quality-related topics and inquiries.
• Conduct root cause analyses and provide rapid on-site support (within 48 hours when required).
• Maintain continuous communication with customers or AQM for complaints, deviations, and general requests.
• Support global AT&S sites in complaint handling and align with local customer requirements.
• Train and guide internal teams on customer-specific quality standards and reject analysis.
• Represent the company during customer visits, audits, and quality discussions.
• Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204).

Skills

PCB manufacturing

Quality management

Statistical methods

Customer complaint management

8D problem solving

English

German

SAP

MS Office

Education

Technical education

Tools

SAP

MS Office

Job description

AT&S in Leoben, Austria, seeks a Customer Quality Engineer to bridge customers and the plant on quality topics. You will drive 8D processes, coordinate corrective actions, and ensure clear communication to boost satisfaction and continuous improvement.

You collaborate with global sites, monitor quality actions, support audits, and train teams on customer-specific standards. Fluent English and German, SAP and MS Office proficiency, and willingness to travel internationally up to 20% are required.