Global Customer Quality Engineer – 8D & RCA Lead (PCB)

Austria Technologie & Systemtechnik AG; Leoben; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Modern canteen

Free parking

E-charging stations

Health benefits

Zusammenfassung

AT&S in Leoben, Austria, seeks a Customer Quality Engineer to act as the key link between customers and the plant on quality topics. You will drive structured complaint handling, coordinate corrective actions, and ensure transparent communication to achieve high customer satisfaction and ongoing quality improvements.

The role requires completing technical education with solid experience in quality engineering, plus fluency in English and German, and readiness to travel up to 20%.

Qualifikationen

• Completed technical education with proven experience in quality engineering or a comparable role.
• Strong knowledge of PCB manufacturing, quality management, and statistical methods.
• Proven experience in customer complaint management and structured problem-solving (e.g. 8D).
• Excellent communication skills with fluency in English and German (written and spoken).
• Confident in working with SAP and MS Office tools.
• Strong analytical thinking and ability to prioritize and execute tasks effectively.
• Customer-oriented mindset with the ability to represent company interests professionally.
• Willingness to travel internationally (up to 20%).

Aufgaben

• Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions
• Act as the single point of contact for customers regarding quality-related topics and inquiries
• Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)
• Maintain continuous communication with customers or AQM for complaints, deviations, and general requests
• Support global AT&S sites in complaint handling and align with local customer requirements
• Train and guide internal teams on customer-specific quality standards and reject analysis
• Represent the company during customer visits, audits, and quality discussions
• Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)

Kenntnisse

Quality engineering

8D problem solving

English & German

Analytical thinking

Ausbildung

Technical education

Tools

SAP

MS Office

Jobbeschreibung

AT&S in Leoben, Austria, seeks a Customer Quality Engineer to act as the key link between customers and the plant on quality topics. You will drive structured complaint handling, coordinate corrective actions, and ensure transparent communication to achieve high customer satisfaction and ongoing quality improvements.

The role requires completing technical education with solid experience in quality engineering, plus fluency in English and German, and readiness to travel up to 20%.