German-Speaking Customer Support Agent – Automotive Sector (Entry Level, Greece)

RDN CONS; Österreich; Remote; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Structured onboarding

Paid training

Relocation support package

Benefits according to local labor legislation

Job summary

A customer support service provider is seeking candidates for an entry-level position in Greece. This remote opportunity focuses on providing assistance in German, handling inquiries about automotive products. Candidates should be fluent in German, have a good command of English, and possess strong communication skills. A relocation support package is offered along with structured onboarding and training. This role is ideal for those starting their professional career in a dynamic environment.

Qualifications

• Candidates must be fluent in German and have a good command of English (B2).
• Strong communication and problem-solving skills are essential.
• Basic IT skills and the ability to navigate support systems are necessary.

Responsibilities

• Provide customer assistance in German via phone, email, and digital channels.
• Support customers with inquiries regarding vehicle features and services.
• Follow procedures to ensure consistent support and document interactions.
• Maintain quality standards and comply with operational requirements.
• Escalate technical issues to specialized teams as necessary.

Skills

Fluent written and spoken German

Good command of English (B2)

Strong communication skills

Problem-solving skills

Basic IT skills

Job description

Location: Remote from Greece (relocation required)

Employment Type: Full-time

Languages Required: German (fluent), English (working proficiency)

Industry: Automotive Support Services

Position Overview

Our client delivers customer support services for a well-established automotive brand and is currently expanding its German-speaking support team.

This is an entry-level opportunity suitable for candidates starting their professional career. Relocation to Greece is required prior to employment. A relocation support package is provided.

Key Responsibilities

• Provide customer assistance in German via phone, email, and digital communication channels
• Support customers with inquiries related to vehicle features, service appointments, warranty information, or general product questions
• Follow established procedures and service guidelines to ensure accurate and consistent support
• Document interactions and case details in internal systems
• Maintain quality standards and comply with operational requirements
• Escalate technical or complex matters to specialized teams when necessary

Candidate Requirements

• Fluent written and spoken German
• Good command of English (level B2)
• Strong communication and problem-solving skills
• Basic IT skills and ability to navigate support systems
• Willingness to relocate and reside in Greece

Employment Conditions

• Full-time employment contract
• Structured onboarding and paid training
• Relocation support package
• Benefits in accordance with local labor legislation

Equal Opportunity Statement

All applications will be assessed based on qualifications and role-related criteria.