German-Speaking Customer Care Specialist – Move to Athens

Cross Border Talents; Gerlos; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Relocation support including flight tickets

Temporary accommodation upon arrival

Private health insurance

Career development opportunities

Modern office facilities

Job summary

An international service organization located in Athens is seeking a German-speaking Customer Care Specialist. You will manage customer interactions across multiple channels, focusing on product assistance and after-sales support with a strong customer-oriented approach. Relocation support to Greece is offered, including flight tickets and accommodation. Ideal candidates possess native-like German and good English skills, with an emphasis on effective communication and problem-solving abilities. Join a thriving multicultural team that promises professional growth.

Qualifications

• Collaborate with internal teams for timely issue resolution.
• Ability to perform in a fast-paced, multicultural environment.
• Previous customer support experience is a plus.

Responsibilities

• Manage inbound customer interactions in German via various channels.
• Provide assistance related to product usage and troubleshooting.
• Handle inquiries regarding orders, deliveries, and returns.

Skills

Native or near-native German (C1–C2)

Good command of English (B2 or higher)

Strong communication skills

Problem-solving skills

High customer orientation

Attention to detail

Basic computer literacy

Tools

CRM tools

Job description

Customer Care Specialist (German Speaker)

About the job Customer Care Specialist (German Speaker)

Role Overview

We are looking for a German-speaking Customer Care Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

Manage inbound customer interactions in German via phone, email, and digital channels

Provide assistance related to product usage and basic troubleshooting

Handle inquiries regarding orders, deliveries, returns, and account-related matters

Deliver effective after-sales support with a customer-focused approach

Accurately record customer interactions in internal CRM systems

Meet defined quality, productivity, and customer satisfaction targets

Identify complex cases and escalate them according to internal procedures

Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

Native or near-native German (C1–C2)

Good command of English (B2 or higher)

Strong communication and problem-solving skills

High level of customer orientation and attention to detail

Ability to perform in a fast-paced, multicultural work environment

Basic computer literacy and confidence using CRM tools

Previous customer support experience is a plus, but not required

What We Offer

Relocation support for candidates moving to Greece, including:

Temporary accommodation upon arrival

Assistance with housing search and local administrative processes

Competitive salary with performance-based bonuses

Fully paid training and structured onboarding

Private health insurance

International and multicultural workplace

Career development opportunities and internal mobility

Modern office facilities

Life in Athens

Sunny climate and Mediterranean lifestyle

Lower cost of living compared to other major European cities

A vibrant international and expat community