German-Speaking Customer Support Specialist Signing Bonus

Nomadify; Wien; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Signing bonus

Job summary

Nomadify is seeking a customer service professional to support German-speaking clients on-site in Austria. You will handle inquiries via phone, email, and chat, and ensure responses meet defined SLAs with a strong focus on customer satisfaction.

The role emphasizes clear communication, problem-solving, and accurate CRM documentation. You may be eligible for relocation assistance and a signing bonus, with an international, multicultural team and ongoing onboarding.

Qualifications

• German language at native or near-native level (written and spoken).
• English proficiency for internal communication.
• Experience in customer service or contact-center roles.
• Strong problem-solving and communication skills.
• Ability to work in a KPI-driven environment.
• Professional, reliable, and customer-oriented.
• Willingness to relocate and work on-site.

Responsibilities

• Be the primary contact for German-speaking customers via phone, email, and chat.
• Deliver timely, accurate support in line with SLAs.
• Resolve inquiries and issues while maintaining high satisfaction.
• Document interactions clearly in CRM systems.
• Escalate complex cases to internal stakeholders.
• Follow policies, quality standards, and compliance requirements.
• Contribute to process improvements and customer experience initiatives.

Skills

German fluency

English proficiency

Customer service

Problem solving

KPI-driven

Reliability

Customer orientation

Tools

CRM systems

Job description

Nomadify is seeking a customer service professional to support German-speaking clients on-site in Austria. You will handle inquiries via phone, email, and chat, and ensure responses meet defined SLAs with a strong focus on customer satisfaction.

The role emphasizes clear communication, problem-solving, and accurate CRM documentation. You may be eligible for relocation assistance and a signing bonus, with an international, multicultural team and ongoing onboarding.