German-Speaking Airline Support Agent - Relocation Bonus

CBTALENTS; Graz; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance after 6 months

Mobile schemes

Gym packages

On-site canteen

Monthly events

Free on-site parking

Staff discounts

Career growth

Job summary

CBTALENTS is seeking a German-speaking Airline Support Agent to join our on-site team in Malta. You will handle customer inquiries across phone, social media, chat, and email, providing friendly, accurate assistance and resolving issues to ensure smooth travel experiences.

The role offers a clear path for career growth, comprehensive training, and benefits including health insurance after six months, mobile plans, gym packages, on-site canteen, and staff discounts.

Qualifications

• Native German (C2) and fluent English (B2).
• Excellent communication, writing, and listening skills.
• Proactive attitude and ability to work independently.
• ECDL certification is a plus.
• Prior experience in customer service is required.
• Availability to work on a rotating schedule Mon–Sun.

Responsibilities

• Assist customers with queries via multiple channels (phone, social media, chat, email).
• Provide accurate and efficient solutions to inquiries.
• Maintain a positive and professional attitude with customers.
• Collaborate with team members to improve service quality.

Skills

German (C2)

English (B2)

Communication skills

Tools

ECDL certification

Job description

CBTALENTS is seeking a German-speaking Airline Support Agent to join our on-site team in Malta. You will handle customer inquiries across phone, social media, chat, and email, providing friendly, accurate assistance and resolving issues to ensure smooth travel experiences.

The role offers a clear path for career growth, comprehensive training, and benefits including health insurance after six months, mobile plans, gym packages, on-site canteen, and staff discounts.