German-Speaking Airline Support Agent (Relocation Bonus)

CBTALENTS; Wien; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Career progression

Comprehensive training

Mobile schemes

Gym packages

On-site canteen

Monthly events

Free on-site parking

Staff discounts

Job summary

CBTALENTS is seeking a German-speaking Airline Support Agent for an on-site Malta position. You will assist customers via phone, social media, chat, and email, delivering helpful and timely resolutions to inquiries.

The role requires native German (C2) and strong English (B2), along with excellent communication and a proactive, independent work style. This is a full-time role with training, growth opportunities, relocation support, and on-site perks.

Qualifications

• Native level German (C2) and fluent in English (B2).
• Excellent communication, writing, and listening skills.
• A proactive attitude and ability to work independently.
• Computer literacy (ECDL certification is a plus).
• Prior experience in customer service is required.

Responsibilities

• Assist customers with queries related to airline services via multiple communication channels (phone, chat, email, social media).
• Provide accurate and efficient solutions to customers’ inquiries.
• Maintain a positive and professional attitude when dealing with customer requests.
• Collaborate with team members to improve service quality and share knowledge.

Skills

German C2

English B2

Communication skills

Independent work

Tools

ECDL certification

Job description

CBTALENTS is seeking a German-speaking Airline Support Agent for an on-site Malta position. You will assist customers via phone, social media, chat, and email, delivering helpful and timely resolutions to inquiries.

The role requires native German (C2) and strong English (B2), along with excellent communication and a proactive, independent work style. This is a full-time role with training, growth opportunities, relocation support, and on-site perks.