German-Speaking Client Support Agent

WW Talents; Innsbruck; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Relocation package

On-site work in Athens

Job summary

WW Talents in Athens seeks a German-speaking Customer Service Representative to provide professional support via phone, email and chat, assisting customers with inquiries and resolving issues while ensuring a positive experience across channels.

The on-site role in Piraeus offers a 14-month salary cycle at €1,300 gross per month, plus bonuses and a relocation package (hotel, real estate help, flights, airport pickup).

Qualifications

• C1/C2 level German required.
• English proficiency B2-C1 for training/internal communication.
• Experience in customer service preferred but not essential.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality customer service in German via phone, email and chat.
• Assist customers with general inquiries, product/service information, orders and account-related requests.
• Handle concerns and complaints professionally, delivering timely solutions.
• Document customer interactions accurately using CRM and support systems.
• Deliver friendly, professional, and solution-driven support throughout the journey.
• Collaborate with internal teams to resolve issues efficiently.
• Follow procedures, standards and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German (C1/C2)

English (B2-C1)

Customer service experience

Communication skills

Problem solving

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment