German-Speaking Customer Service Advisor

WW Talents; Salzburg; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Structured onboarding & training

International environment

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join its international team on-site in Athens, Greece. You will provide professional support across phone, email, and chat, helping customers while developing communication skills in a multicultural environment.

The role offers a relocation package, a structured onboarding and training program, and an attractive salary of €1,300 gross per month paid over 14 months, plus productivity bonuses.

Qualifications

• German language at C1/C2 level.
• English at B2-C1 level for training and internal communication.
• Experience in customer service preferred but not required.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide high-quality German customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and account-related requests.
• Document interactions in CRM and maintain records.
• Collaborate with internal teams to resolve issues.
• Ensure customer satisfaction and uphold service standards.

Skills

German (C1/C2)

English (B2-C1)

Communication skills

Problem solving

Customer service

Tools

CRM software

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• International and dynamic working environment
• Structured onboarding and training process
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience