German-Speaking Customer Service Advisor

Cross Border Talents; Salzburg; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Greece is seeking German-speaking customer service professionals for roles across technology, automotive, financial services and consumer goods. Opportunities include on-site positions in Athens or Thessaloniki as well as remote openings for selected teams, with rolling intakes from mid-November 2026 to February 2027.

You will be the first point of contact for German-speaking customers via phone, chat or email; resolve inquiries; document cases; and collaborate with an

Qualifications

• German at native level or strong C1
• English at B2 or higher
• Comfortable using multiple digital tools and systems
• Clear, professional written and spoken communication
• Calm, solution-focused approach to customer problems
• Customer service experience is an advantage or adaptable

Responsibilities

• Be the first point of contact for German-speaking customers via phone, chat and/or email
• Help resolve enquiries, orders, account issues, and technical questions depending on the team
• Document each case accurately and follow the required process
• Work collaboratively within an international support team

Skills

German (native/C1)

English (B2+)

Communication

Multitasking

Job description

Cross Border Talents is hiring.

Are you fluent in German and looking for your next customer service role? Join an international customer experience network supporting well-known global brands across technology, automotive, financial services, and consumer goods — with both on-site and remote openings available in Greece.

Why this opportunity

• Large-scale hiring across multiple teams and start dates
• Both on-site (Athens/Thessaloniki) and remote positions available, depending on the team
• International, multicultural work environment
• Structured onboarding before you start handling live cases
• Multiple intakes running from mid-November through February, so flexible start dates are available

Your role

• Be the first point of contact for German-speaking customers via phone, chat and/or email
• Help resolve enquiries, orders, account issues, and technical questions depending on the specific team
• Document each case accurately and follow the required process
• Work collaboratively within an international support team

Working conditions

• Location: Athens or Thessaloniki, Greece (on-site roles); remote available for selected teams
• Work model: On-site or remote, depending on the specific opening
• Start dates: Rolling intakes, mid-November 2026 through February 2027
• Contract type: To be confirmed at interview stage

What we're looking for

• German at native level or strong C1
• English at B2 or higher
• Comfortable using multiple digital tools and systems at once
• Clear, professional communication, written and spoken
• Calm, solution-focused approach to customer problems
• Previous customer service experience is an advantage; candidates without direct experience may also be considered, depending on the specific team