German-Speaking Airline Support Agent | Growth & Relocation Bonus

CBTALENTS; Klagenfurt am Wörthersee; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance after 6 months

Mobile schemes

Gym packages

On-site canteen

Monthly events

Staff discounts

On-site parking

Career progression

Training

Job summary

CBTALENTS is hiring a German Speaking Airline Support Agent to join a leading airline team in Malta. In this on-site role, you will assist customers with queries related to airline services via phone, social media, chat, and email, delivering accurate and friendly solutions.

You will engage with international customers, work across rotating schedules, and contribute to a supportive, growth-minded work environment that offers thorough training, career progression, and healthcare benefits after

Qualifications

• Native level German (C2) and fluent English (B2).
• Strong written and verbal communication skills.
• Proactive attitude and ability to work independently.
• Computer literacy; ECDL certification is a plus.
• Prior customer service experience is required.
• Availability to work on a rotating schedule from Monday to Sunday.

Responsibilities

• Assist customers with queries related to airline services via multiple channels.
• Provide accurate and efficient solutions to customers’ inquiries.
• Maintain a positive and professional attitude when dealing with customer requests.
• Collaborate with team members to improve service quality and share knowledge.

Skills

German language (C2)

English language (B2)

Communication skills

Proactive attitude

Independent worker

Job description

CBTALENTS is hiring a German Speaking Airline Support Agent to join a leading airline team in Malta. In this on-site role, you will assist customers with queries related to airline services via phone, social media, chat, and email, delivering accurate and friendly solutions.

You will engage with international customers, work across rotating schedules, and contribute to a supportive, growth-minded work environment that offers thorough training, career progression, and healthcare benefits after