Field Based Account Manager

Shell; Wien; On-site; EUR 45,000 - 75,000; Full time

Job summary

Shell Mobility Austria is looking for an Account Manager to grow a mid-sized customer portfolio and drive new business across our mobility solutions in the Austrian market. You will own the customer lifecycle from prospecting to contract, collaborate with Sales Ops, Marketing and Finance, and demonstrate a hunter mindset with a strong focus on delivering value and sustainable growth.

Fluency in German and strong English communication are required, with travel to client sites expected.

Qualifications

• Experience in B2B sales, account management, or similar roles.
• Strong drive to achieve and exceed sales targets.
• Ability to identify opportunities and translate them into business results.
• Fluency in German and good English communication.

Responsibilities

• Grow a portfolio of mid-sized customers in Austria and drive new business.
• Own the customer lifecycle from prospecting to contract and onboarding.
• Collaborate with Sales Ops, Marketing and Finance to deliver value and growth.

Skills

B2B sales

Account management

Pipeline management

Negotiation

Customer relationship

Willing to travel

Job description

Austria Job Family Group: Sales & Marketing Worker Type: Regular Posting Start Date: October 7, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals

Job Description: The Opportunity Are you looking for an opportunity to play a key role in helping the world's leading mobility provider and largest mobility retailer succeed through the energy transition? Working in Shell Mobility gives you the opportunity to be part of Shell's most customer-facing business, to influence one of the world's most recognizable brands, to enhance commercial capability, and to make a tangible impact on the journey towards lower-emission mobility solutions.

Where You Fit In Shell Mobility is the world's largest mobility retailer, with operations in over 80 markets, a network of 47,000 mobility locations, serving 33 million customers every day, and more than 60,000 EV charge points globally. Our mission is "Making Life's Journeys Better" - to be the most preferred destination for customers to fuel, charge, and replenish. We succeed or fail based on how well we serve our customers at every interaction. Within Shell's energy transition strategy, Business Mobility plays a critical role in delivering more value with fewer emissions. Our ambition is to remain number one in integrated mobility solutions, spanning mobility fuels, non-fuel retail, and e-mobility. Shell Business Mobility drives the transition to sustainable energy in B2B mobility. Solutions such as EV charging (depot and on-the-go), bioLNG, and renewable fuels are already helping customers decarbonize their mobility setups. This evolution significantly shapes how we serve customers today and in the future. You will join a dynamic, international sales and marketing organization that values collaboration, continuous learning ("Learner Mindset"), and a strong one-team culture. If you're passionate about sustainability, innovation, and customer excellence, this is your chance to make a real impact.

The Role As Account Manager Business Mobility, you are responsible for managing and growing a portfolio of mid-sized customers in your market and actively driving new business across Shell's mobility portfolio, including:

• Conventional and low-carbon fuels (Diesel, bioLNG, Shell Renewable Diesel)
• E-Mobility solutions (public, depot, and home charging)
• Shell Card and mobility-related services

You operate in a dynamic and performance-driven environment and take full ownership for your customer portfolio, actively identifying and converting commercial opportunities. The role reports to the Business Mobility Sales Team Lead for the region and requires a strong focus on sales execution, pipeline development, and customer engagement in the Austrian market. This role is suited to someone with a strong "hunter" mindset, who is self-driven, performance-oriented, and motivated to actively grow their business through disciplined sales execution.

The Role - Business Impact & Responsibility

You are responsible for driving profitable growth within your customer portfolio and contributing directly to the commercial success of the business. Key focus areas include:

• Growth and retention of existing customer relationships
• Active acquisition of new customers and business opportunities
• Consistent delivery against defined sales targets

The Role - Sales Execution & Growth

Success in this role is driven by strong sales discipline and consistent performance, including:

• Building and maintaining a strong and active opportunity pipeline (tracked via CRM)
• Proactively identifying and pursuing new business opportunities
• Understanding customer needs and translating them into commercial solutions
• Selling Shell's full product portfolio through cross- and upselling
• Conducting structured and value-based negotiations
• Managing standard contract processes independently

The Role - Customer & Stakeholder Management

• Build and maintain strong relationships with customers across different decision levels
• Act as the primary point of contact for your customer base
• Collaborate with internal stakeholders (Sales Ops, Marketing, Finance, Customer Service) to deliver customer value
• Ensure a high level of customer satisfaction and responsiveness

The Role - Ways of Working & Performance Mindset

Take full ownership of your sales results and customer portfolio Manage your time, priorities, and activities independently and effectively Consistently apply Sales 1st standards, including:

• CRM discipline
• Structured call and visit planning
• Clear pipeline management
• Drive your business with a strong focus on results, performance, and continuous improvement

Stay informed about market trends and competitor activities

What We Need from You

Experience & Capabilities

• Experience in B2B sales, account management, or similar commercial roles
• Strong drive to achieve and exceed sales targets
• Ability to identify opportunities and convert them into business results
• Good commercial understanding and structured way of working
• Ability to manage multiple priorities in a dynamic environment

Personal Attributes

• Strong performance orientation and personal ambition to succeed
• High level of self-motivation and ownership of results
• Proactive, solution-oriented, and resilient mindset
• Ability to work independently and drive topics forward
• Customer-focused with strong communication skills
• Fluency in German and good English skills
• Willingness to travel for customer meetings - We encourage employees to share if they have specific flexible working requirements. Flexibility will mean different things to different people, and we are interested to know what might be needed to help you succeed and be at your best. We will endeavor to accommodate those requirements with consideration both for what is required in the role and taking the lead from a local country policy perspective.

Shell is an Equal Opportunity Employer. According to the United Nations, the global population could increase to more than 10 billion people. A key role for society - and for Shell - is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently - to take part in developing tomorrow's energy solutions today.