Enterprise B2B Support Specialist — AI-Powered SaaS
Ist Cube
14 Tage+
Bewerbungsgenerator
Mach aus dieser Rolle ein Vorstellungsgespräch — ein Lebenslauf und ein Anschreiben, die darauf ausgerichtet sind, was dieser Arbeitgeber sucht.
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Benefits dieser Stelle
Zusammenfassung
Ist Cube in Vienna is hiring a Customer Support Specialist (f/m/d) to manage support for enterprise clients. Your role includes responding to support cases via Intercom, resolving issues, and improving AI support tools. We prefer candidates with 1-4 years of experience in customer-facing roles, strong English communication skills, and the ability to learn new software quickly. Join us for an inclusive environment and extensive benefits including a minimum salary of EUR 36,000 gross annually.
Qualifikationen
- 1-4 years of experience in a customer-facing role, preferably customer support.
- Strong English communication skills, German is a plus.
- Ability to manage an open case queue effectively.
Aufgaben
- Respond to inbound support cases via Intercom and resolve user errors.
- Route escalated requests to the appropriate specialist team.
- Own the case queue and track open cases meticulously.
Kenntnisse
Strong written and verbal communication in English
Customer-first mindset
Organised and reliable
Comfortable learning new software tools quickly
Familiarity with Intercom or comparable support platforms
Jobbeschreibung
Ist Cube in Vienna is hiring a Customer Support Specialist (f/m/d) to manage support for enterprise clients. Your role includes responding to support cases via Intercom, resolving issues, and improving AI support tools. We prefer candidates with 1-4 years of experience in customer-facing roles, strong English communication skills, and the ability to learn new software quickly. Join us for an inclusive environment and extensive benefits including a minimum salary of EUR 36,000 gross annually.
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