Enterprise B2B Support Specialist - AI-Driven

xista science ventures; Wien; Vor Ort; EUR 32.400 - 39.600; Vollzeit

Benefits dieser Stelle

Extra vacation day for your birthday

Office snacks and fruits

Health and wellness initiatives

Flexible work-from-home options

Engaging team events

Zusammenfassung

Join xista science ventures in Vienna as a B2B Customer Support Specialist. This role requires you to assist enterprise customers with their inquiries while integrating AI tools into the support process. Ideal candidates have 1-4 years in customer-facing roles and excellent communication skills in English. The minimum compensation is EUR 36,000 gross annually, with a focus on a supportive work environment and work-life balance.

Qualifikationen

• 1-4 years of experience in a customer-facing role.
• Fluent in English; German is a plus.
• Comfortable with software tools and must be organized.

Aufgaben

• Respond to inbound support cases via Intercom.
• Route complex requests to the right teams.
• Own the case queue and track open cases.
• Create Help Center articles for common questions.

Kenntnisse

Customer-first mindset

Strong written and verbal communication in English

Organised and reliable

Comfortable learning new software tools

Tools

Intercom

Jobbeschreibung

Join xista science ventures in Vienna as a B2B Customer Support Specialist. This role requires you to assist enterprise customers with their inquiries while integrating AI tools into the support process. Ideal candidates have 1-4 years in customer-facing roles and excellent communication skills in English. The minimum compensation is EUR 36,000 gross annually, with a focus on a supportive work environment and work-life balance.