Customer Success & Technical Support Specialist – Austria

InBody Co.; Wien; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Company car (possible) primarily for业务

Structured product and technical培训

International team collaboration

Competitive compensation

Job summary

InBody is expanding its local customer support capabilities in Austria. We seek a versatile, service-oriented professional based in Vienna to be the primary local contact for Austrian customers, ensuring device installation, maintenance and effective use, while supporting demonstrations and sales teams.

The role combines technical field service, customer success and sales support, requiring regular travel across Austria and close collaboration with InBody Europe teams.

Qualifications

• Fluent in German and English (spoken and written).
• Based in Vienna or surrounding area with willingness to travel across Austria.
• Valid Category B driving licence.

Responsibilities

• Install, configure and commission InBody devices at customer sites.
• Diagnose technical issues and perform maintenance, basic repairs and troubleshooting.
• Provide remote and on-site support for devices, software and connectivity.
• Escalate complex cases to European technical team and maintain service records.
• Support onboarding, user training and product guidance for customers.
• Assist sales with product demonstrations, customer visits and trials.

Skills

Field service

Technical support

Customer success

CRM systems

German fluency

English fluency

Valid driving licence (Category B)

Communication skills

Tools

Windows OS

Wi‑Fi

Bluetooth

Device connectivity

CRM or ticketing systems

Job description

Customer Success & Technical Support Specialist

Field-Based

CS / TS

Austria

About InBody

InBody is a global provider of body composition analysis solutions used by healthcare professionals, hospitals, physiotherapy clinics, fitness centres and sports organisations. We are expanding our local customer support capabilities in Austria and are seeking a versatile, service-oriented professional based in the Vienna area.

The Opportunity

This is a hands-on role combining technical field service, customer success and sales support. The successful candidate will be the primary local point of contact for many Austrian customers, ensuring that InBody devices are installed, maintained and used effectively, while supporting product demonstrations and commercial colleagues. The role involves regular travel to customer sites and close collaboration with InBody Europe teams.

Technical Support & Field Service

• Install, configure and commission InBody devices at customer sites.
• Diagnose technical issues and perform routine maintenance, basic repairs and troubleshooting.
• Provide remote and on-site support for devices, software and connectivity.
• Escalate complex cases to the European technical team and maintain accurate service documentation.

Customer Success & After-Sales Service

• Manage customer enquiries and service cases with clear, timely follow-up.
• Deliver onboarding, user training and practical product guidance.
• Build long-term customer relationships and proactively monitor satisfaction.
• Coordinate warranty cases, service appointments and customer feedback.
• Support sales colleagues with product demonstrations, customer visits and trials.
• Assist with product information, quotations and sales-related follow-up.
• Identify potential opportunities among existing customers and refer them to the sales team.
• Support trade shows, workshops and local promotional events when required.

Internal Collaboration

• Coordinate with European sales, customer success, technical and logistics teams.
• Maintain accurate CRM/service records and provide regular activity updates.
• Participate in product training and process improvement initiatives.
• Fluent spoken and written German and English.
• Based in Vienna or the surrounding area and willing to travel throughout Austria.
• Valid Category B driving licence.
• Experience in technical support, field service, technical customer service or a comparable customer-facing role.
• Strong technical aptitude with electronic devices, software and troubleshooting.
• Excellent communication, customer service and organisational skills.
• Ability to work independently and manage field visits and competing priorities.
• Comfortable with Microsoft Office and CRM or ticketing systems.

Preferred Qualifications

• Experience with medical devices, healthcare equipment, fitness technology or connected hardware.
• Training in electronics, biomedical engineering, IT or a related technical discipline.
• Experience in device installation, maintenance, customer training or B2B product demonstrations.
• Familiarity with Windows, networking, Wi-Fi, Bluetooth and device connectivity.

What We Offer

• A varied position with meaningful ownership of customer relationships in Austria.
• A company car for business and private use may be considered, subject to business needs, company approval and applicable tax rules.
• Structured product and technical training and international team collaboration.
• Competitive compensation, tools for the role and professional growth opportunities.