Vienna Field Tech & Customer Success Specialist

InBody Co.; Wien; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Company car (possible) primarily for业务

Structured product and technical培训

International team collaboration

Competitive compensation

Job summary

InBody is expanding its local customer support capabilities in Austria. We seek a versatile, service-oriented professional based in Vienna to be the primary local contact for Austrian customers, ensuring device installation, maintenance and effective use, while supporting demonstrations and sales teams.

The role combines technical field service, customer success and sales support, requiring regular travel across Austria and close collaboration with InBody Europe teams.

Qualifications

• Fluent in German and English (spoken and written).
• Based in Vienna or surrounding area with willingness to travel across Austria.
• Valid Category B driving licence.

Responsibilities

• Install, configure and commission InBody devices at customer sites.
• Diagnose technical issues and perform maintenance, basic repairs and troubleshooting.
• Provide remote and on-site support for devices, software and connectivity.
• Escalate complex cases to European technical team and maintain service records.
• Support onboarding, user training and product guidance for customers.
• Assist sales with product demonstrations, customer visits and trials.

Skills

Field service

Technical support

Customer success

CRM systems

German fluency

English fluency

Valid driving licence (Category B)

Communication skills

Tools

Windows OS

Wi‑Fi

Bluetooth

Device connectivity

CRM or ticketing systems

Job description

InBody is expanding its local customer support capabilities in Austria. We seek a versatile, service-oriented professional based in Vienna to be the primary local contact for Austrian customers, ensuring device installation, maintenance and effective use, while supporting demonstrations and sales teams.

The role combines technical field service, customer success and sales support, requiring regular travel across Austria and close collaboration with InBody Europe teams.