After Sales Quality Engineer (m/f/d)

Samsung SDI Battery Systems GmbH; Graz; Hybrid; EUR 49.000 - 60.000; Vollzeit

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Zusammenfassung

Samsung SDI Battery Systems GmbH in Kalsdorf near Graz is seeking an After Sales Quality Engineer (m/f/d) to act as the central link between customers, internal departments and international sites and to ensure timely handling of customer requirements and complaints.

You bring a completed commercial or technical training, several years in automotive aftersales or technical service, SAP and MS Office skills, and fluent German and English.

Qualifikationen

• Completed commercial or technical training or equivalent.
• Several years of experience in automotive after sales or service.
• Solid SAP knowledge and MS Office skills.
• Experience with KPI evaluations and reporting.
• Knowledge of complaint management and quality management.
• Fluent German and English, written and spoken, incl. technical topics.

Aufgaben

• Run day-to-day after sales processes and coordinate between customers, internal teams and sites.
• Capture, coordinate and follow up on customer requirements; keep portals up to date.
• Handle customer complaints and align actions with Quality and departments.
• Ensure after sales and prototype quality topics are addressed properly.
• Track after sales KPIs and prepare reports and evaluations.
• Use AI tools to speed work, prepare information, analyse data and document results.

Kenntnisse

German language

English language

Communication skills

AI tools

KPIs reporting

Ausbildung

Commercial or technical training

Tools

SAP

MS Office

AI tools

Jobbeschreibung

After Sales Quality Engineer (m/f/d)

Kalsdorf bei GrazFull-time employee29.09.2026Engineering & TechnicalKalsdorf bei GrazFull-time employee
29.09.2026Engineering & Technical

With the passion of our people, we contribute to a sustainable future by creating innovative productsin e-mobility for our customers.

Samsung SDI Battery Systems is a global technology leader in e-mobility. Together with our customers inthe automotive industry, we develop, test and industrialize innovative Lithium-Ion Battery packs forhybrid and electric vehicles.

The technology center of Samsung SDI Battery Systems is located in Kalsdorf, Austria, close to Graz.

Your core responsibilities are:

• Run the day-to-day after sales processes and act as the central link between customers, internal departments and international sites
• Take in, coordinate and follow up on customer requirements; keep customer portals and communication up to date and on time
• Handle customer complaints and agree on actions with Quality and the relevant departments
• Make sure quality topics in after sales and in the prototype area are handled properly
• Track after sales KPIs and prepare reports and evaluations
• Use AI tools to work faster, prepare information, analyse data and document results

What you need is:

• Completed commercial or technical training (e.g. business or technical college, or equivalent)
• Several years of experience in the automotive industry, ideally in after sales, customer service or technical service
• Solid SAP knowledge, good MS Office skills
• Experience with KPI evaluations and reporting
• Knowledge of complaint management, customer support and quality management
• Familiarity with structured problem-solving methods such as 8D, 5 Whys or Ishikawa is a plus
• Language skills: fluent German and English, in speaking and writing, including technical topics
• Structured and independent way of working, strong communication skills, comfortable working in international teams

Our offer for you:

With regard to the Austrian Equal Treatment Act, we offer the following annual gross remuneration (full time/38.5 hours) as a basis for negotiations for this position: EUR 54.600,-

We also offer a market-standard overpayment depending on relevant work experience and qualifications.

Our Benefits for you:

Our most important resource? Our employees. We honor this with a multitude of benefits.Fun & LeisureWorkplace & InfrastructureSports & Health
Culinary DelightsGoodiesGroup Premiums

Modern work environment in an European technology center for battery development and testing

Have a say and think differently. In a team that lives the future.

Let's be social: This is where we can connect:Neli & Michaela
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