Consumer Support Specialist — Warranties & Parts | Flexible Hours

BOAfit; Innerschwand am Mondsee; On-site; EUR 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Lease a bike

Amazing company activities and events

Job summary

BOAfit seeks a Consumer Support Representative to be the main contact for end users and retailers, handling warranty and spare parts orders via ERP, and supporting shipping and inventory processes. You will build product knowledge and provide high-level customer support while coordinating with internal teams.

Requirements include a high school diploma, 1+ years in customer service, and the ability to balance competing priorities.

Qualifications

• High School Diploma or equivalent.
• 1+ years in customer service.
• Ability to balance customer requests with administrative needs.
• Customer-focused approach with collaboration across global teams.
• Mechanical aptitude to understand product components.
• Bachelor’s degree or equivalent work experience.
• Experience with ERP/MRP or ERP systems.
• Experience with online shopping cart systems.
• Experience with Magento is a plus.

Responsibilities

• Reflect and role model BOA’s vision, values and Leadership Model; demonstrate passion for our mission.
• Respond to a high volume of email and telephone inquiries with exceptional customer service.
• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software.
• Provide product support via phone for BOA end-users and retailers.
• Maintain accurate inventory to service all customers and programs.
• Develop a strong technical knowledge of current, future, and past BOA system parts and products.

Skills

Customer service

Communication

Mechanical aptitude

Team collaboration

Education

High School Diploma

Bachelor's Degree

Tools

SAP

JD Edwards

Oracle

Microsoft Dynamics

Magento

Job description

BOAfit seeks a Consumer Support Representative to be the main contact for end users and retailers, handling warranty and spare parts orders via ERP, and supporting shipping and inventory processes. You will build product knowledge and provide high-level customer support while coordinating with internal teams.

Requirements include a high school diploma, 1+ years in customer service, and the ability to balance competing priorities.