Global Consumer Support Specialist - Flexible Hours

BOAfit; Österreich; Vor Ort; EUR 23.000 - 27.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Bike lease

International team

Learning & development

Company events

Zusammenfassung

BOAfit is seeking a Consumer Support Representative in Austria to act as the main contact for end users and retail partners. You will process warranty and spare parts orders via ERP, handle shipments, and provide product support by phone, while maintaining accurate inventory to service all customers.

Join a global team with flexible working hours and opportunities for learning and development. The role emphasizes customer focus, collaboration across diverse groups, and a proactive approach to

Qualifikationen

• High School Diploma or equivalent.
• 1+ years experience working in customer service.
• Experience balancing customer requests, administrative needs and internal priorities.
• A customer-focused approach to your work, with the ability to collaborate and build relationships with diverse groups of people across the globe.
• Desire to use your mechanical aptitude to build understanding of our products and their components.

Aufgaben

• Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the Consumer Support team and rest of the organization
• Respond to a high volume of email and telephone inquiries with exceptional customer service
• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software
• Provide product support via phone for BOA end-users and retailers
• Maintain accurate inventory so that we can service all customers and programs
• Develop a strong technical knowledge of current, future, and past BOA system parts and products

Kenntnisse

Customer Service

Customer focus

Relationship building

Mechanical aptitude

Organizational skills

Ausbildung

High School Diploma

Bachelor’s Degree

Tools

SAP

JD Edwards

Oracle

Microsoft Dynamics

Magento

Jobbeschreibung

BOAfit is seeking a Consumer Support Representative in Austria to act as the main contact for end users and retail partners. You will process warranty and spare parts orders via ERP, handle shipments, and provide product support by phone, while maintaining accurate inventory to service all customers.

Join a global team with flexible working hours and opportunities for learning and development. The role emphasizes customer focus, collaboration across diverse groups, and a proactive approach to